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BlackBerry outage affects T-Mobile users

Tom Krazit Former Staff writer, CNET News
Tom Krazit writes about the ever-expanding world of Google, as the most prominent company on the Internet defends its search juggernaut while expanding into nearly anything it thinks possible. He has previously written about Apple, the traditional PC industry, and chip companies. E-mail Tom.
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Tom Krazit

No news out of Richmond Tuesday was good news for BlackBerry users, but some T-Mobile customers could have been forgiven for thinking the injunction had, in fact, been imposed in the company's patent dispute with NTP.

Research In Motion and T-Mobile confirmed that a service outage Tuesday morning affected "a small number" of users, thought to be around 5 percent of T-Mobile's BlackBerry users. The outage was apparently caused by a software issue on RIM's part, although specific details were not immediately available.

Users were receiving e-mail on their PCs, but that e-mail was not being redirected to the BlackBerry. A RIM representative said the outage had nothing to do with testing of RIM's workaround, which the company is testing with dozens of prominent customers. The representative was checking into the specific cause late Tuesday.