AT&T said Tuesday that it hired infrastructure maker Intrado to develop the way its Internet phone customers can reach 911. The 911 service , according to Intrado. A representative for AT&T could not be reached for comment.
Internet phone service providers rarely offer a direct connection to 911 call centers due to a technology mismatch. Internet phone calls use Internet Protocol, the world's most popular method for sending data from one computer to another. Emergency call centers rely on circuit-switched telephone technology, which is incompatible with IP. Analysts say the ability to dial 911 is key if VoIP services are ever to replace traditional landline phones.