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Turning on iPhone 7's Airplane Mode might knock out your service

A reported bug has surfaced that the iPhone 7 and 7 Plus could lose service after turning off Airplane Mode.

Josh Miller/CNET

Got the iPhone 7 or iPhone 7 Plus? You might need to keep an eye on Airplane Mode if you travel. Some owners reported a glitch that causes their phone to lose network service after turning Airplane Mode off, according to internal documents allegedly obtained by MacRumors.

The website said that phones continued searching for service and could not make calls or use cellular data. Apple is reportedly looking into this issue, the website said, though the company did not immediately respond to a request for comment.

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If this happens to you, Apple's support site offers several quick fixes for anyone who loses service. The easiest solution is to simply shut down and restart your phone. If that doesn't work, check for updated carrier setting, or remove the SIM card and put it back in.

One iPhone 7 user posted a video of the alleged bug. In the video we see the owner switch two phones (an iPhone 7 and iPhone 6S) off Airplane Mode. The iPhone 6S connects normally, while the iPhone 7 searches for signal. The man who uploaded the video told MacRumors that he brought his phone to an Apple Store and it was replaced with a new device. According to the story, the Apple Store employee reported seeing the issue before on a few other phones.

CNET was unable to replicate the issue on a combined total of four iPhone 7 and iPhone 7 Plus phones, and disabled Airplane Mode without issue.

The iPhone 7 has only been available to the public since Friday, but there have already been reports surfacing of iPhones making hissing sounds while being used. If your iPhone 7 experiences any issues, bring it to an Apple Store, or check with Apple Support.

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Apple iPhone 7 (128GB, Rose Gold)
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