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Apple App Store bug reportedly erased over 20 million app ratings

According to Apple, all the ratings have been restored.


App ratings were temporarily wiped out.

Getty Images

Even the most popular apps weren't safe when a bug ate its way through Apple's App Store and more than 20 million ratings from apps disappeared, according to a report this week. Apps and games from Google, MicrosoftHulu, Disney and Starbucks, for example, saw a significant change in app ratings -- positive and negative. The bug reportedly arrived Oct. 23. According to Apple, it was resolved by Wednesday.  

App market researcher Appfigures spotted the sizable drop. According to Appfigures, the issue affected 155 countries, apparently hitting the US the hardest, with 10 million app ratings vanishing. Australia followed the US, with 2.7 million missing app ratings. Appfigures' discovery was reported Wednesday by TechCrunch.

Apple has fixed the issue, the company said.

"During routine maintenance to the App Store, ratings and reviews were temporarily affected by a bug that has since been resolved. While no reviews or ratings were ever deleted, the data displayed to users was impacted for a period of time. We apologize for the inconvenience this caused. All ratings and reviews have been restored," Apple said Wednesday in an emailed statement.

Originally published Oct. 30.
Update, Nov. 1: Adds statement from Apple.

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