ANZ customers hit by banking app outage

ANZ customers have been prevented from accessing their accounts via the bank's goMoney mobile app after a "technical issue" caused an outage.

Claire Reilly Former Principal Video Producer

Claire Reilly was a video host, journalist and producer covering all things space, futurism, science and culture. Whether she's covering breaking news, explaining complex science topics or exploring the weirder sides of tech culture, Claire gets to the heart of why technology matters to everyone. She's been a regular commentator on broadcast news, and in her spare time, she's a cabaret enthusiast, Simpsons aficionado and closet country music lover. She originally hails from Sydney but now calls San Francisco home.

Expertise Space, Futurism, Science and Sci-Tech, Robotics, Tech Culture Credentials

Webby Award Winner (Best Video Host, 2021), Webby Nominee (Podcasts, 2021), Gold Telly (Documentary Series, 2021), Silver Telly (Video Writing, 2021), W3 Award (Best Host, 2020), Australian IT Journalism Awards (Best Journalist, Best News Journalist 2017)

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Claire Reilly

May 13, 2014 10:10 p.m. PT

ANZ first acknowledged the technical problem this morning, issuing a statement to its customers via Facebook and Twitter.

"We're aware that some customers are currently experiencing issues with our goMoney app," the Facebook statement read. "Our Tech team is looking into this & we'll update as soon as we know more. You can still bank using Internet Banking or www.anz.com/mobilelanding on your mobile. Very sorry for any inconvenience."

Users reported facing an error message telling them they had entered an incorrect PIN when attempting to access their accounts through the app, with some reporting that the app had been out since yesterday.

ANZ later updated users on the status of the outage, saying that the app was "starting to come back up" this afternoon.

"It may be a bit slow at the start...[we] appreciate your patience and sorry again for the inconvenience."

In a statement to CNET this afternoon, an ANZ spokesperson confirmed the outage and apologised to customers.

"ANZ had a technical issue today which meant customers were not able to access their accounts via our mobile banking app ANZ goMoney," said the spokesperson. "The issue started early this morning and we had a team of people working hard to get it back up and running as soon as possible, which we were able to do by around 12.30pm.

"Internet banking, eftpos, ATMs and branch systems were not impacted. We would like to apologise to our customers for any inconvenience this has caused."