Still reeling from the recently concluded format war?
Lucky for some early adopters, the number of retailers lining up to ease your pain is growing: first Best Buy, then Wal-Mart, and now Amazon. The online retail giant is currently offering a $50 credit for every HD DVD player purchased on its site. The offer is good until April 9, 2009, for HD DVD players bought before February 23, when Toshiba said it would stop making the devices.
Gizmodo has posted the e-mail sent to some Amazon customers on Tuesday. I've excerpted the best parts:
"New technologies don't always work out as planned. We at Amazon.com value our customer relationships more than anything and would like to support customers who purchased these players by offering a credit good for $50 off any products sold by Amazon.com...In addition, we'd like to share some of our top offers on Blu-ray discs, HDTVs and other high-def technology..."
This is surely a smart way to build goodwill with your existing customers when a technology becomes obsolete. And what better way to lessen the sting of money lost than by offering the cool salve of the opportunity to spend more money?
Best Buy launched a similar program last month,who purchased the doomed devices. Wal-Mart said Tuesday it is extending its return policy from 90 days to 6 months on HD DVD players.
All of them, it should be noted, still sell HD DVD players and/or movie titles.