Some Apple users, including a number of CNET editors, hoping to be among the first to update their iPhone and iPad devices to iOS 10 on Tuesday are discovering the update is stalling out their phone or tablet instead of adding a batch of new features. However, there is a way to recover the devices, hopefully without losing any data.
Here's how to recover an iPhone or iPad that is stuck with the iTunes logo:
Process one: Perform a hard reset
- A simple hard reset may fix the problem.
- Press and hold the power button and home button at the same time until you see the Apple logo.
Process two: Connect to a computer with iTunes
- If the hard reset didn't fix the problem, connect your device to a computer and open iTunes. Apple recommends making sure iTunes is updated to the latest version of the program.
- A message will pop up that reads "The software on [your device name] needs to be restored to factory settings or updated."
- DO NOT CLICK RESTORE
- Click the Update button. This will download and install iOS 9.3.5, and won't erase your personal data. If successful, the phone will then reset and power onto the lock screen.
Process three: Go to the Apple Store
- Apple is instructing iPhone and iPad owners that aren't near a computer to visit an Apple Store to fix the problem if all else fails.