Verizon Fios, the company's fiber-optic internet service, has captured the top spot in the J.D. Power US Residential Internet Service Provider Customer Satisfaction Study for multiple years since it-- but it's only available in eight states and the District of Columbia. , a move to unlock more of the full potential of 5G and help it expand its home broadband footprint.
Verizon offers home internet via DSL for much of its coverage area, primarily for those in the Northeast who are outside its Fios network. Verizon LTE Home Internet service is an option in 200 markets, not to mention the now.
All of that makes for a complicated coverage map -- and it means there's a lot to consider before signing up for Verizon Fios based solely on the glowing reviews.
- All Verizon Fios plans are 100% fiber, with symmetrical download and upload speeds
- No data caps or allowances on any plans
- No term agreements necessary on any plans
- Low fiber availability for a national company
- While Fios and 5G are affordable, LTE and DSL options are pricey
If you live within Verizon's East Coast coverage area and Verizon Fios is available at your address, its internet service is tough to beat. If you're outside that area, you may have some form of Verizon home internet service available to you, but you'll need to make some tough side-by-side comparisons to find what's truly best for your address (keep reading, because we can help with that).
Here's where you can get Verizon Fios internet service
Availability for Verizon Fios is solely in eight eastern states -- Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia -- and Washington, DC. You can use theto see if Fios is available at your address.
Additionally, Verizon aims to expand the availability of itsacross the country. .
Available internet connections with Verizon
- Verizon Fios, which is 100% fiber-optic, offers three different plans.
- Verizon High Speed Internet, a DSL service, provides options for those outside the Fios network in the Northeast.
- Verizon LTE Home Internet is available in select markets in 48 states.
- Verizon 5G Home Internet is currently available in 900 cities across the US.
Verizon Fios Internet plans and pricing
|Plan||Max speeds||Monthly price||Equipment fee||Data cap||Contract|
|Fios 300||300Mbps download, 300Mbps upload||$40||$15 (skippable)||None||None|
|Fios 500||500Mbps download, 500Mbps upload||$65||$15 (skippable)||None||None|
|Fios Gigabit Connection||940Mbps download, 880Mbps upload||$90||None||None||None|
Verizon's Fios service is the easiest to understand. There are three different tiers: 300, 500 and Gigabit. (Note:-- to the area and plans to roll it out to other regions later in 2022.) Many providers offer a promo rate that expires after 12 months, causing your bill to go up, but Verizon doesn't do that. That's a good, straightforward approach -- even though that also means Verizon reserves the right to adjust its rates at any point.
On that point, a Verizon spokesperson told CNET regarding potential rate changes that "there's no time table for changing rates and if/when we should do so, all changes are clearly communicated to customers in advance," with 30 days' notice as a minimum lead time.
Finally, as Fios is a fiber-optic network, it delivers near symmetrical download and upload speeds, meaning you will get close to the same upload speeds as your downloads. If you're more accustomed to asymmetrical cable internet (where the upload speeds on a 300Mbps plan might only go as high as 10Mbps), you know how dramatic a difference that can make, particularly for videoconferencing and transferring large files.
Verizon High Speed Internet (DSL) plans and pricing
|Plan||Max speeds||Monthly price||Equipment fee||Data cap||Contract|
|High Speed Internet (DSL)||1-15Mbps download, 1Mbps upload||$75||$50 (one-time charge, skippable)||None||None|
Not all addresses within Verizon's availability map can get fiber service. In fact, according to the most recent data on record, which is a December 2020 report from the Federal Communications Commission, just over 64% of Verizon's potential customer base is eligible. That same report shows that 87% within Verizon's footprint qualify for its High Speed Internet, a digital subscriber line service. DSL uses traditional copper telephone lines to deliver the internet to your home. Still, unlike the older dial-up technology, it uses dedicated, higher frequency bands than phone lines, so you can still make calls while you're online.
However, DSL doesn't deliver anywhere near the Fios plans' speeds, and Verizon's DSL service also uses asymmetric technology, emphasizing download over upload speeds. Expect the download speeds with Verizon DSL internet plans to range from 1Mbps to 15Mbps, based on how close your home is to its closest office, for $75 a month. That includes the phone connection required for DSL. Additionally, customers must purchase a router from Verizon (a $50 one-time charge) or use their own Verizon-compatible device.
Finally, while Verizon calls this High Speed Internet, it's important to note those speeds do not meet the FCC's qualifications for broadband speed of at least 25Mbps download and 3Mbps upload (which we think is more like ).
Verizon LTE Home Internet plans and prices
|Plan||Max speeds||Monthly price||Equipment fee||Data cap||Contract|
|LTE Home Internet||50Mbps download, 4Mbps upload||$50||None||None||None|
Verizon'suses the Verizon 4G LTE cellular network to connect to the internet in areas where no other Verizon broadband options -- Fios, DSL or 5G Home Internet -- are available. Currently, per Verizon, that's 189 markets in 48 different states.
With LTE Home Internet, customers should expect to see download speeds of 25Mbps to 50Mbps, with approximately 4Mbps upload, per the.
Verizon LTE Home Internet is $50 a month (if you use AutoPay) and you can get up to 50% off with qualifying Verizon 5G wireless plans.
Verizon 5G Home Internet plans and pricing
|Plan||Max speeds||Monthly price||Equipment fee||Data cap||Contract||Price guarantee|
|Verizon 5G Home||300Mbps download, 50Mbps upload||$50||None||None||None||2 years|
|Verizon 5G Home Plus||300Mbps-1000Mbps download, 50Mbps upload||$70||None||None||None||3 years|
, which uses ultrawideband 5G technology, is across the country. It advertises max download speeds of up to 1 gigabit and an average 300Mbps. Upload speeds, however, are not symmetrical, typically topping out around 50Mbps, depending on one's location.
Verizon 5G Home Internet pricing is $50 a month for a two-year price guarantee or $70 a month to lock in the rate for three years and secure additional perks and benefits. Either way, it's an all-in price that includes equipment. Also, like all other Verizon plans, there are no contracts or data caps. Finally, you can slash 50% off your monthly bill if you have a qualifying Verizon Unlimited mobile plan.
When will Verizon 5G be available in my area?
Beyond the Verizon Fios services available in its Northeast market, Verizon is also carving out other options for customers across the country. Last year, Verizon promised that its. In January, it surpassed that number when . The company also aims to expand its fixed wireless internet services to 50 million by 2025.
Other aspects of Verizon Fios Internet you need to know
No contracts are required for any Verizon plans. There are no data caps, either. But just as your mom taught you to always look under the hood, it's still never a bad idea to dig in a bit to get a better idea of what you're buying before you commit to any possible internet service.
Additional monthly fees
Depending on your plan, you'll be charged a monthly equipment fee. There's a $15-a-month router charge for Fios plans, but that gets waived when you sign up for the Fios Gigabit service. If you don't have that top-tier Fios plan, you could avoid that monthly charge by buying the Fios Router outright for $300 or. Just make sure it's compatible with your plan and speed.
As we mentioned above, DSL customers must get a home phone plan, which means there's a one-time $50 charge for buying a router. You can avoid that fee if you have a compatible router. On the other hand, Verizon LTE and Verizon 5G customers don't have to pay for their equipment, as everything comes included in the monthly price.
One-time installation fee
Again, your setup charge will depend on the Verizon plan you select. If you choose Fios, your setup charge will be $99, which is waived if you order online; the activation fee for DSL is $30 and is also waived if you order online.
No Verizon data caps
Unlike, , and some other ISPs, Verizon does not place a data cap on customers. Therefore, you won't need to worry about overage fees or slowing your data once you hit a certain threshold.
Verizon promotions and special deals
Verizon can lean into the fact that you're not required to sign a term agreement, which means no early termination fees or getting stuck with a service you've either outgrown or need to downsize. But there are also many offers to help sweeten the deal for potential customers.
New Verizon Fios subscribers will receive a complimentary subscription to the Disney bundle --, and . That's a total value of $14 a month for 12 months for Gigabit customers and six months for Fios 300 and 500 subscribers.
For moving season, April 14 to Sept. 21, eligible Fios subscribers will receive a free SimpliSafe home security device. The offer includes an HD Wi-Fi Security Camera for Fios 300 customers, a four-piece bundle for Fios 500 subscribers and an eight-piece collection for those signing up for a Gigabit speed plan.
Also, with all Fios plans, you can save up to $20 a month if you combine your internet signup with enrollment in Verizon Unlimited Wireless.
Additionally, Verizon has introduced a new discount of $25 per month on all its home internet offerings -- including Fios, LTE Home and 5G Home -- for new customers who also enroll in the company's premium 5G mobile plans. For Fios customers of the 300 and 500Mbps plans, that means your router rental will be included in your monthly cost, instead of being an additional fee.
Lastly, Verizon also offers, making the same three Fios plans available to households who qualify for financial assistance (for example, those enrolled in the federal Lifeline program). Through this program, customers might be able to save $20 a month on Fios plans. Also, customers participating in the may be eligible to receive free internet -- a 300Mbps plan, including all fees and router costs -- through Fios Forward. You must be a Fios Mix & Match customer and approved for the ACP to qualify.
Verizon Fios flies high in customer satisfaction ratings
Verizon has consistently been at the top of customer service metrics for most of the last decade. When you look at the, it retook sole possession of the No. 1 spot, after finishing in a tie with competitor last year. Verizon Fios scored 72 points out of 100 and managed to finish just a tick above its 2021 numbers. That marks seven years running that Verizon has been at the top spot in ACSI's ISP benchmarks.
In addition to that, Verizon currently holds the top overall average score in J.D. Power's latest ISP customer satisfaction ranks. However, it's worth pointing out that Verizon was only scored in one out of four regions. In that region, the East, Verizon finished commandingly in first place, scoring 758 on a 1,000-point scale. That put the company well above the region's average of 714 and earned it the highest score across the entire country. Indeed, Verizon has captured the top spot in the East region of J.D. Power's study for nine years running.
The speed-testing website Ookla tracks ISPs based on a scoring system that looks at both download and upload speeds. Based on the most recent Ookla tests from the first quarter of 2022, Verizon captured the top spot for fastest fixed broadband provider over , , and by a fair amount.
Similarly, Verizon took first place during that same period with the lowest latency among top providers. However, it came in third place for Ookla's Consistency Score category, which measures how often an ISP delivers broadband speeds to its customers. Xfinity was first with a score of 90.6%, just ahead of Spectrum's 90.3% and Verizon's 89.4%.
Our conclusion on Verizon Fios Internet: It's pretty good
Verizon can boast that its Fios service is 100% fiber -- and as internet connection types go, it's tough to beat fiber. Additionally, Verizon can point to its high customer satisfaction ratings and shout about its consistency at the top of those charts. All true. But the availability of Verizon's fiber plans is mainly limited to those in the Northeast. The company's DSL plans are nothing exceptional, and there's still a large portion of people across the country for whom Verizon isn't available.
Verizon's 5G and LTE home internet expansion aims to bridge that gap and is worth keeping an eye on, especially as things are moving relatively fast now that. Until then, Verizon Fios is a top-notch option for getting online, if you're in the Northeast.
Verizon Fios Internet FAQs
What is Fios?
Fios refers to Verizon's fiber-optic internet service, which features three different speed tiers -- 300, 500 and Gigabit Connection. One of the appeals of this service is similar upload speed to your download speed. Verizon also offers other options for home internet service -- DSL, LTE, 5G -- but none of these are considered Fios.
Can I get Verizon Fios in my area?
The Verizon Fios service is only available in the Northeast. If you want to determine if Fios is available at your address, you can check the Verizon availability checker.
If you want to explore the carrier's other internet options, you can call 800-225-5499, though Verizon advises that the quickest option is to use its "Chat now" feature on the Verizon contact page.
Does Verizon Fios service include a router?
If you choose Verizon's gigabit plan, the router rental is included in your monthly fee. All other Verizon Fios customers will be charged an additional $15 a month for a router. That said, there are several ways to avoid this charge. One way is to use your own Verizon-compatible router. Another way is to take advantage of Verizon's premium 5G mobile plan discount -- you'll need to enroll in an eligible 5G Unlimited wireless plan -- which removes that additional monthly router charge. Finally, you could buy the router up front by paying a $300 one-time fee at the beginning of your service. That may seem steep, but if you plan on keeping the service for two years or more, you'll save money in the long run.