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Frontier sued for allegedly misleading customers on internet speeds

The FTC alleges that Frontier charged customers for higher DSL tiers and didn't deliver on speeds.

Corinne Reichert Senior Writer
Corinne Reichert (she/her) grew up in Sydney, Australia and moved to California in 2019. She holds degrees in law and communications, and currently writes news, analysis and features for CNET across the topics of electric vehicles, broadband networks, mobile devices, big tech, artificial intelligence, home technology and entertainment. In her spare time, she watches soccer games and F1 races, and goes to Disneyland as often as possible.
Expertise News, mobile, broadband, 5G, home tech, streaming services, entertainment, AI, policy, business, politics Credentials
  • I've been covering technology and mobile for 12 years, first as a telecommunications reporter and assistant editor at ZDNet in Australia, then as CNET's West Coast head of breaking news, and now in the Thought Leadership team.
Corinne Reichert

Some DSL customers allegedly weren't getting what they were paying for.

Frontier Communications

The US Federal Trade Commission and six states have sued Frontier Communications for allegedly misleading customers on its internet service speeds. The FTC alleges that Frontier charged customers for a higher-speed DSL service than it actually provided them with.

"The FTC alleges Frontier did not provide many consumers with the maximum speeds they were promised, and the speeds they actually received often fell far short of what was touted in the plans they purchased," the FTC said in a press release Wednesday.

Read more: The best internet providers for 2021: Cable vs. DSL vs. satellite and more

Locating local internet providers

Since 2015, the FTC said, thousands of Frontier customers have complained that their DSL service isn't as fast as the speeds they were promised when signing up. 

The complaint was filed Wednesday in the US District Court for the Central District of California by the FTC, the attorneys general of Arizona, Indiana, Michigan, North Carolina and Wisconsin, and the district attorneys offices of Los Angeles County and Riverside County on behalf of the state of California.

Locating local internet providers

Frontier didn't immediately respond to a request for comment.