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Question

Zyxel router rebooting randomly

Sep 22, 2017 12:13PM PDT

Hi all,
I have a problem that I couldn't solve.

I have a Zyxel AC1300 MU-MIMO router.
I plug it in WAN cable and Power line.

The router reboot constantly in a random pattern. I tried everything but nothing has worked for me.

During the night it doesn't reboot.

Can somebody help me to understand the problem?
PS: I had a previous router dlink that used to make the same thing if I set a password to the wifi.
PPS: the zyxel is a brand new router, 1 week of usage.

Thank you!
dan

Discussion is locked

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Answer
Re: Zyxel router rebooting randomly
Sep 22, 2017 3:03PM PDT

One possibility for the reason your Zyxel router is randomly rebooting with Powerline in use is a password issue. I would recommend changing your router's password to a more complex one. This problem could be happening due to nearby home routers authenticating with your own home router. Also, the router's password should be different than your Wifi password.

Nader

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Testing
Sep 24, 2017 10:11AM PDT

Thank you,
I'm testing it.

I'll let you know

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Not working
Sep 24, 2017 1:40PM PDT

Unfortunately, the router is not working even with the proposed solution.
I'll bring back to the seller...

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Re: Not working
Sep 24, 2017 9:40PM PDT

Given that the random disconnects have been happening with two different routers, I strongly advise you to contact your Internet Service Provider to resolve this issue. They have access to your line's stats and could see where the problem is coming from. Before purchasing another router, your Internet Service Provider should have your line checked. Likely, the issue you are having is related to wiring problems or ISP hardware problems. DSL or Cable equipment can undergo various changes in states and require repair or configuration modifications. Your request should be looked into quickly by the Help Desk.

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Re: Not working
Sep 25, 2017 5:46AM PDT

Hi Nader,
the router is not disconnecting, is rebooting. It seems a loss of power but I connected it to an UPS. The other router is doing the same if I put a password to the WIFI. The zyxel it does it in any configuration. It does it also with WAN cable disconnected.

I can't really understand but I will try to install another one.
I'll let you know.
Thank you

Dan