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General discussion

Zune software bust

by dyakin Jul 25, 2009 11:47AM PDT

I recently bought a Zune MP3 player, and now I cannot open the software to transfer files from my computer onto the device. I get a message that says "Zune encountered and eror and needs to close, for instructions on correcting this error, open the URL:

http//go.microsoft.com/fwlink/?LinkID=126687"

If I do this, the page immediatle sends me to a microsoft search page and then to the RegCleen that so many people on this board seem to warn against.

Can anyone please advise?

thank you

Discussion is locked

3 Posts
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My bet is spyware got on your machine.
by r. proffitt Forum moderator Jul 25, 2009 12:37PM PDT
http://support.microsoft.com/kb/953486?sd=zune was where I landed after clicking on your link.

But if that fails read Grif's advice at http://forums.cnet.com/5208-6122_102-0.html?threadID=328220#2968150

Good luck!

Bob

PS. I've pasted the text from that KB Article in case you can't get there.
" Article ID: 953486 - Last Review: October 27, 2008 - Revision: 2.0
Error message when you start the Zune software on a computer that is running Windows XP: "Microsoft Zune has encountered a problem and needs to close"
View products that this article applies to.
On This Page

* SYMPTOMS
* CAUSE
* THINGS TO TRY
o Method 1: Run the Zune Media Collection Reset Tool
o Method2: Install the latest version of the .NET Framework
o Method 3: Remove and reinstall the .NET Framework
+ Step 1: Remove .NET Framework 3.5 from the computer.
+ Step 2: Rename the .NET Framework folder

Expand all | Collapse all
SYMPTOMS
When you try to start the Zune software on a computer that is running Windows XP...
When you try to start the Zune software on a computer that is running Windows XP, you receive the following error message:
Microsoft Zune has encountered a problem and needs to close
Additionally, when you click What data does this error report contain, you receive an error signature that resembles the following text:
Event Type: clr20r3
P1: Zune.exe
P2: 3.0.532.0
P3: 48cb1987
P4: Zuneshell
P5: 3.0.0.0
P6: 48cb18b7
P7: 5ff
P8: 4e
P9: pszqoadhx1u5zahbhohghldgiy4qixhx
Back to the top
CAUSE
This issue can occur either because the Zunestore.sdf file is being used or may...
This issue can occur either because the Zunestore.sdf file is being used or may be corrupted or because the Microsoft .NET Framework installation is corrupted or is damaged.
Back to the top
THINGS TO TRY
To resolve this problem, try the following methods in the order in which they ar...
To resolve this problem, try the following methods in the order in which they are presented.
Back to the top
Method 1: Run the Zune Media Collection Reset Tool

1. Visit the following Web site to download the reset tool:
http://go.microsoft.com/FWLink?LinkID=105882 (http://go.microsoft.com/FWLink?LinkID=105882)
2. Run the reset tool.
3. Follow the steps in the wizard.
4. Restart the Zune software. The Zune software will have to add your collection back into your library. Depending on the size of your library, this may take anywhere from several minutes to an hour.

If this did not resolve your issue, go to Method 2.

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Method2: Install the latest version of the .NET Framework
Install .NET Framework 3.5 Service Pack 1 (SP1). To download .NET Framework 3.5 SP1, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7 (http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7)
If you experience an error when you try to install .NET 3.5 SP1, go to Method 3.
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Method 3: Remove and reinstall the .NET Framework
You will have to remove all instances of the .NET Framework and its hotfixes. You must remove all versions of the .NET Framework, from the most recent version to the earliest version installed on the computer. For example, you would uninstall the following versions of the .NET Framework in the following descending order:

* .NET Framework 3.5
* .NET Framework 3.0 Service Pack 1 (SP1)
* .NET Framework 2.0 SP1
* .NET Framework 1.1

Step 1: Remove .NET Framework 3.5 from the computer.
To do this, follow these steps:

1. Click Start, click Run, copy and paste (or type) the following command in the Open box, and then press ENTER:
appwiz.cpl
2. In the Add or Remove Programs dialog box, click Microsoft .NET Framework 3.5, and then click Remove.
3. Click Yes to remove the .NET Framework 3.5 software.
4. Repeat steps 1 to 3 to remove other versions of the .NET Framework in descending order.
Note In step 3, select the appropriate version of the .NET Framework in the Add or Remove Programs dialog box.

Step 2: Rename the .NET Framework folder
To do this, follow these steps:

1. In Windows Explorer, locate the following folder:
C:\Windows\Microsoft.NET
2. Locate the Framework folder, and then rename the folder as FrameworkOLD.

After you remove the .NET Framework and rename the Framework folder, follow the procedure in Method 2 to install the latest version of the .NET Framework.
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APPLIES TO

* Zune software

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Keywords:
kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB953486
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"
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thanks, one follow-up
by dyakin Jul 26, 2009 8:49AM PDT

Thanks you for that response, I'm sure it would have taken both things: .NET and the Zune fix. However, my computer does not have enough space left on C-drive to upload the .NET service pack. It's time to buy a new one, which leads to my follow-up: I surf the net, bank online, make purchases, occasionally watch movies or news videos, and that's about it. Amazon has a popular deal gong on a HP machine wiht Windows XP. That's not the oD that had eveyone going crazy about security and other problems? I'm looking at:

Compaq CQ2009F Desktop PC
L2 cache 512K
SDRAM (?) 1G
hard drive 160G

thoughts, suggestions or advice?

thanks again
DY

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If you can't fit a download as small as .NET.
by r. proffitt Forum moderator Jul 26, 2009 8:55AM PDT

I think you found a big area to start working.

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