Peripherals forum

General discussion

Zune directional keys not working

I recently bought an 80gb Zune. Using my old ipod's plug that connects the Zune to a TV, I attempted to connect the Zune to a friend's TV. However, it did not work and I lost ALL of the directional buttons and touch-features on the directional pad. The play/pause and back buttons work fine. HOWEVER, I cannot restart it because this involved pressing up on the pad and back, and this is obviously impossible with the pad out of commission.

Is there any software I can download to refresh the Zune? Additionally is there any other way to manually reset it? I've held down the play/pause button many times and the Zune software is up to date.

Discussion is locked
You are posting a reply to: Zune directional keys not working
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Zune directional keys not working
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Sounds more like an electronics failure.

In reply to: Zune directional keys not working

Call it in and see where they want you to send it.

Collapse -
Make the call...

In reply to: Zune directional keys not working

If this is a recent purchase, do call the support or repair side of Zune. Pssst... I wouldn't mention you used a non-Zune(non-compatible) cable with it and the problem appeared. Afterall, I suspect the Zune and iPod cables are different at least *assume* they're not interchangeable.

tada -----Willy Happy

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.