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Zune directional keys not working

I recently bought an 80gb Zune. Using my old ipod's plug that connects the Zune to a TV, I attempted to connect the Zune to a friend's TV. However, it did not work and I lost ALL of the directional buttons and touch-features on the directional pad. The play/pause and back buttons work fine. HOWEVER, I cannot restart it because this involved pressing up on the pad and back, and this is obviously impossible with the pad out of commission.

Is there any software I can download to refresh the Zune? Additionally is there any other way to manually reset it? I've held down the play/pause button many times and the Zune software is up to date.

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Sounds more like an electronics failure.

In reply to: Zune directional keys not working

Call it in and see where they want you to send it.

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Make the call...

In reply to: Zune directional keys not working

If this is a recent purchase, do call the support or repair side of Zune. Pssst... I wouldn't mention you used a non-Zune(non-compatible) cable with it and the problem appeared. Afterall, I suspect the Zune and iPod cables are different at least *assume* they're not interchangeable.

tada -----Willy Happy

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