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General discussion

zune connects and disconnects

Nov 15, 2008 10:46AM PST

I have a 30GB Zune. When I try and sync it, it constantly connects and disconnects and won't sync anything.
It continues to charge, though, so I don't think it's the cable.
I have installed Vista 64bit.

I have tried:
1. deleting and reinstalling the Zune software.
2. deleting the USB drivers and reinstalling them.
3. syncing on another computer(running XP) and it works fine.

Any help would be great!!
Thanks in advance.

Discussion is locked

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It appears that...
Nov 16, 2008 12:49AM PST

Both zune and vista zune software must be the latest. I can't find what versions you tried or if your machine is some homebrew.

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versions
Nov 16, 2008 4:03AM PST

I am using Vista Ultimate w/ sp1 and when I try to update the zune and software it tells me it is up to date.

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Then a stumper.
Nov 16, 2008 7:13AM PST

I'd make the call to mother about this. Ask for fix or refund.