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Question

ZTE 4G Z289L LTE Reset Button & Method?

Mar 13, 2016 10:24AM PDT

Trying to reach a customer service representative at straight talk that can help me is proving impossible, so i thought I'd ask here, assuming you may have the same device -- the ZTE 4G Z289L LTE (currently straight talk's only 4G mi-fi device offered) -- and have also needed to reset it.

The problem is 3fold:
The customer service representative says I need to push the device's reset button under the battery cover... but nothing under there is labeled at all.
Two things under there LOOK like a possible reset button, as per the attached image: , but pressing either with a paperclip has not yet accomplished anything. Either I'm not pushing the right thing, or I'm not pushing it hard enough (don't wanna break it), or I've been given erroneous instructions by the rep. When I press the right button, does it "react" such as click or press inward? because I'm not feeling any physical indication that anything has been pushed.
Have I even been given the right instructions on what to do?? The customer service rep said to press and hold the reset button while at the same time pressing the power button on the front of the device, but if I'm indeed pressing the right thing, it isn't resetting. And because my finger is pressing the power button, as instructed, the device does shutdown, but doesn't do the promised restart/reset.

If you know what the heck I'm supposed to be pressing as the reset button, please do tell. I've marked the attachment with (A) and (B) -- what I *think* might be a reset button. Is it A or B or neither? Thanks....

Discussion is locked

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Clarification Request
link to the image of the back of the device
Mar 13, 2016 10:30AM PDT
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That link takes me to my home folder, not your home folder.
Mar 13, 2016 10:44AM PDT
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try this link instead then
Mar 13, 2016 11:50AM PDT
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Manual says it's marked reset.
Mar 14, 2016 11:25AM PDT

Maybe it's under the battery?

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Looked under batt, but no...
Mar 15, 2016 12:25PM PDT

i got all excited when I saw something under the battery that looks like a button, but it too is not labeled at all and press-holding it for the prescribed 3 seconds did nothing. Sad