Please read the instructions below and follow all of the steps to eliminate the previous version of ZoneAlarm BEFORE attempting to reinstall ZA. It's somewhat time consuming but the next time you try to upgrade to a different version, make sure to uninstall the previous version completely by shutting down the automatic startup option in ZA, then restart the computer.. AFter the restart at which time ZA should not be running, then uninstall the old ZA..
Complete Manual Uninstall Instructions For ZoneAlarm
Be sure to install from an account with Administrative privileges, if your OS supports them.
Please do the following. If any of the steps below do not apply to you, or you are unable to perform the function listed, please CONTINUE to the next step.
Open the ZoneAlarm program, go to the OVERVIEW -> PREFERENCES tab, and make sure the Load At Startup box is UNchecked. Close the program, then right-click on the ZA icon and select Shutdown.
You should now have no ZoneAlarm processes running on your system.
Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say YES to the security check.
WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode unless absolutely necessary. The program may not be able to make the proper registry changes in Safe Mode, thus generating errors after a reboot.
To make sure that you can see the ZoneAlarm system files, if they are still on your computer:
a. Right-click on Start, then left-click on Explore. When the Windows Explorer panel appears:
- In Windows 95, 98, 98SE: Click View -> Options (in Windows 98/98SE, this will be called "Folder Options"). Click the "View" tab, then click the "Show all files" radio button.
- In Windows ME, XP, 2000: Click Tools -> Folder Options. Click the "View" tab, then click the "Show hidden files and folders" radio button.
b. Make sure you also UNcheck the box to "Hide Protected Operating System Files" if you have one.
c. When searching, be sure it searches ALL hidden files and folders (in XP: check Advanced search settings)
d. Click OK.
IMPORTANT NOTE: Making modifications to system files may disable crucial functions of your Windows operating system. We strongly suggest re-enabling the "Hide files and folders" feature once all ZoneAlarm files have been removed.
Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your local hard drive (usually C or All Local Drives.
Type the following exactly and delete the folder:
zonelabs (under your SYSTEM or SYSTEM32 folder)
"zone labs" (under your Program Files folder)
"Internet logs" (under your Windows or WINNT folder)
Type the following exactly - delete files found in \Windows or any subfolder below it, in your \Temp folder, or in the Windows "PreFetch" folder):
vsutil.dll (please right-click, Properties -> Version to be sure it is a ZA file. Do NOT delete this file unless it is a Zone Labs file!)
Make sure your Recycle Bin is empty (right-click and select Empty).
NOTE: If you received an error message upon deleting the files, or if the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly. Click Start, Help, and search for "SAFE MODE" for information specific to your system.
Now you should be able to get a clean install of the new version. Be sure to NOT use the old settings as this can cause further difficulties if the database is corrupt.
Chiawaikian?s Secondary File and Registry Clean Up For ZoneAlarm
Ok, here's something that requires some meddling with the registry. Please do a back-up of your registry now before we even start. Edit the registry at your own risk.
Delete if still existant:
1) C:\Documents and Settings\All Users\Start Menu\Programs\Zone Labs
2) C:\Program Files\Zone Labs
3) C:\WINDOWS\Internet Logs (Empty Contents)
4) C:\WINDOWS\Profiles\All Users\Start Menu\Programs\Zone Labs
5) C:\WINDOWS\Profiles\All Users\Start Menu\Programs\Startup\zonealarm (pro)
12) C:\WINDOWS\System32\Zone Labs
13) C:\WINDOWS\Temp (Empty Contents)
Go to Start > Run and type regedit.
You are now in the registry editor.
Hit F3 and delete:
14) Zone Alarm
16) ZoneAlarm Pro
17) Zone Labs
20) ZAMailSafe and all sub-keys.
24) Go back to Run and type regedt32. Give 'Security' permission to 'Everyone' and delete:
Verify to ensure the above has removed all these keys from the registry:
Hope this helps.