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Zone Alarm Problem

Hi, i want to install zone alarm firewall but i get this message :-

setup is unable to log into the truevector service,install cannot continue without logging into the truevector service.

please use the service manager to shut down the truevector service and then restart the installer program.

can anybody tell me where do i find the service manager to do this?

i,m running win XP home ed,if you need anymore details about my comp just ask thanks

any help please regards Steve.

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Try this

In reply to: Zone Alarm Problem

Goto Start > Run, and type in "services.msc", (without the quotes). Click OK.

In the Services window, scroll down the right hand pane until you reach TrueVector Internet Monitor. Highlight and right click that service and select Properties.

In the section that says "Startup type:", select Disable.

This is ZoneAlarm's TrueVector. You say you want to install ZoneAlarm FIrewall, but this would indicate that you already have it installed.

If you have this already installed, have you tried to uninstall the whole program through the Control Panel's Add/Remove programs?


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re try this

In reply to: Try this

hi mark thanks for your reply but could not find truevector internet monitor in services ?

regards steve

p.s. im trying to re-install zone alarm sorry should have said

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Steve, You'll Need To Do A Complete Uninstall Of ZA

In reply to: re try this

Please read the instructions below and follow all of the steps to eliminate the previous version of ZoneAlarm BEFORE attempting to reinstall ZA. It's somewhat time consuming but the next time you try to upgrade to a different version, make sure to uninstall the previous version completely by shutting down the automatic startup option in ZA, then restart the computer.. AFter the restart at which time ZA should not be running, then uninstall the old ZA..

Complete Manual Uninstall Instructions For ZoneAlarm

Be sure to install from an account with Administrative privileges, if your OS supports them.

Please do the following. If any of the steps below do not apply to you, or you are unable to perform the function listed, please CONTINUE to the next step.

Open the ZoneAlarm program, go to the OVERVIEW -> PREFERENCES tab, and make sure the Load At Startup box is UNchecked. Close the program, then right-click on the ZA icon and select Shutdown.


You should now have no ZoneAlarm processes running on your system.

Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say YES to the security check.

WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode unless absolutely necessary. The program may not be able to make the proper registry changes in Safe Mode, thus generating errors after a reboot.


To make sure that you can see the ZoneAlarm system files, if they are still on your computer:

a. Right-click on Start, then left-click on Explore. When the Windows Explorer panel appears:
- In Windows 95, 98, 98SE: Click View -> Options (in Windows 98/98SE, this will be called "Folder Options"). Click the "View" tab, then click the "Show all files" radio button.
- In Windows ME, XP, 2000: Click Tools -> Folder Options. Click the "View" tab, then click the "Show hidden files and folders" radio button.

b. Make sure you also UNcheck the box to "Hide Protected Operating System Files" if you have one.
c. When searching, be sure it searches ALL hidden files and folders (in XP: check Advanced search settings)
d. Click OK.

IMPORTANT NOTE: Making modifications to system files may disable crucial functions of your Windows operating system. We strongly suggest re-enabling the "Hide files and folders" feature once all ZoneAlarm files have been removed.

Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your local hard drive (usually C Happy or All Local Drives.

Type the following exactly and delete the folder:
zonelabs (under your SYSTEM or SYSTEM32 folder)
"zone labs" (under your Program Files folder)
"Internet logs" (under your Windows or WINNT folder)

Type the following exactly - delete files found in \Windows or any subfolder below it, in your \Temp folder, or in the Windows "PreFetch" folder):

vsutil.dll (please right-click, Properties -> Version to be sure it is a ZA file. Do NOT delete this file unless it is a Zone Labs file!)

Make sure your Recycle Bin is empty (right-click and select Empty).

NOTE: If you received an error message upon deleting the files, or if the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly. Click Start, Help, and search for "SAFE MODE" for information specific to your system.
Now you should be able to get a clean install of the new version. Be sure to NOT use the old settings as this can cause further difficulties if the database is corrupt.

Chiawaikian?s Secondary File and Registry Clean Up For ZoneAlarm

Ok, here's something that requires some meddling with the registry. Please do a back-up of your registry now before we even start. Edit the registry at your own risk.

Delete if still existant:
1) C:\Documents and Settings\All Users\Start Menu\Programs\Zone Labs
2) C:\Program Files\Zone Labs
3) C:\WINDOWS\Internet Logs (Empty Contents)
4) C:\WINDOWS\Profiles\All Users\Start Menu\Programs\Zone Labs
5) C:\WINDOWS\Profiles\All Users\Start Menu\Programs\Startup\zonealarm (pro)
6) C:\WINDOWS\System32\vsdata.dll
7) C:\WINDOWS\System32\vsdatant.sys
Cool C:\WINDOWS\System32\vsmonapi.dll
9) C:\WINDOWS\System32\vsnetutils.dll
10) C:\WINDOWS\System32\vspubapi.dll
11) C:\WINDOWS\System32\vsutil.dll
12) C:\WINDOWS\System32\Zone Labs
13) C:\WINDOWS\Temp (Empty Contents)

Go to Start > Run and type regedit.
You are now in the registry editor.
Hit F3 and delete:
14) Zone Alarm
15) ZoneAlarm
16) ZoneAlarm Pro
17) Zone Labs
18) minilog
19) InternetAlert
20) ZAMailSafe and all sub-keys.
21) zapro.exe

24) Go back to Run and type regedt32. Give 'Security' permission to 'Everyone' and delete:

25) AND,


Verify to ensure the above has removed all these keys from the registry:



HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm Pro




HKEY_CURRENT_USER\Software\Zone Labs




Hope this helps.


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Re : steve = complete uninstall of ZA

In reply to: Steve, You'll Need To Do A Complete Uninstall Of ZA

Grif thanks for you help i did most of the things you said, i have got ZA installed and running perfectly now.

regards steve.

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