Before the problem?
Very often I find the owner didn't uninstall some prior software such as a Norton Suite. A lesson we learn about AntiVirus and Firewalls is to only install one of each type.
i own an acer laptop, and after loading zone alarm onto my laptop it now causes the laptop to restart everytime i turn it on.
when i get past logging into my user profile, the system crashes talking of a system error the screen is blue and the laptop restarts before i am able to make out what it is saying..(but i will try to decipher it if it helps.)
this makes it extremely hard and frustrating for me to be able to recover data and/or be able to put in the three back up discs that come with the laptop.
zone alarm also seems to work for every other computer and laptop except mine.
will i have to bring it back to a supplier or is there another way i will be able to restore my laptop to it's original conditon? (i have only had the laptop for about 6 months..)
thanking anyone who is able to help me in advance = D