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Zone Alarm

My friend is having problems connecting to the internet through Road Runner cable which I also have two doors away. It is an on again off again problem. He contacted Dell (9 month old 2400) and they asked him what he had downloaded recently. He said that he went from the FREE version of Zone Alarm to the Paid verson. Dell told him to uninstall Zone Alarm as it was known to have problems. May I have your input on this please?

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Re: Zone Alarm

I've used Zone Alarm for years. I've never had any problems connecting to the internet using that program. Like with any firewall, it must be configured to allow programs to connect to the internet or it will block them.

The only problem I've had is with the latest upgrade. It wouldn't allow me to perform an error checking on any computer I have with it installed. Once I uninstalled the program, error checking worked fine. So, I reinstalled an older version of Zone Alarm and everything is working again without any problems.

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Re: Zone Alarm

A typical Dell c**p reply! I have been using Zapro for years now, as have many other people, perfectly well. It is by far the best firewall around, but there are so many adjustments that one can make to the security settings, that a lot of care is needed to set it up. Has your friend tried putting your ISP into his trusted zone?

Roger

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Re: Zone Alarm support is not by Dell.

Or me either. http://reviews.cnet.com/5208-6132-0.html?forumID=32&threadID=24445&messageID=268399 notes Zonelabs is looking for feedback about their new versions.

First about why they ask it to be uninstalled. It's not their product and too configurable for Dell to learn it. Since a very simple setting or even a Windows Update cures (for the moment) the 2000/XP/2003 issue, you as the system supported have to draw a line of where you support and where you don't.

More about ZA problems. It's not that ZA has any real bad bug or issue, it's that many will install it and have LAN or other access problems. Remove ZA and the problem goes with it. The support community will then start to feel that ZA is the issue and not just that the configuration is the issue. It's a fine distinction which I will not respond to those who can't make such.

OK, directly about your issue. Ooops, ZA is all you asked about? My advice? If you want Dell's support, just run the Windows Update for the security patches and then follow the Dell tech to get it fixed. Keep in mind they will not and will never support your choice of firewall. That is for the firewall maker's support.

Call the right support.

Bob

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