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i have a zire 72, not the special edit. one. i was trying to charge it from being completly drained and even with a hard reset it asks to erase all data by pressing the up button...i do that and it gives me a fatal alert and in the box it says "fatal exception" and has a reset button. i try and press the reset button and it does not respond. please help...any advice is greatly appreciated. i dont mind losing the data...i just want it to work please.