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General discussion

Zire 71 Hotsync problems

May 13, 2005 11:58AM PDT

Since I bought it I have had no issues on my computer with the hotsync process. I gave the Zire 71 to her and placed the software on her computer. It will hotsync with mine, but it won't on hers. It never initiates the hotsync I just times out. I have tried all the tests and fixes that I read in this forum, but none works on her computer. I can't figure out why it won't hotsync.

Discussion is locked

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Given no information about the other machine,
May 13, 2005 12:20PM PDT

It's unlikely a ready cure will be found.

For instance, many install Windows and forget motherboard drivers. The USB fails to work (with the PDA) and Hotsync does nothing.

Bob

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Same OS
May 14, 2005 2:47AM PDT

Different motherboard Athlon XP, but same OS. I have eight usb printer, photo, scanner etc. running fine on it now. Have uninstalled and reinstalled software with no luck. Reinstalled software on my Intel and it hotsync's perfect. Obviously and issue with my wife's computer and not the Zire 71. Not sure what else to try.

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Very unlikely a cure will be found soon. Here's why.
May 14, 2005 7:37AM PDT

The posts neglect the note you see when you post in these forums that read " Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. "

For instance Windows may mark the device as no driver installed and don't ask for one (Seen as "Unknown"s in safe mode.) Keeping such details as the OS ("Athlon XP" is not an OS) or if the drivers were from Microsoft or others just leads to questions about such. It does not matter that other USB items work. It never has.

All I can offer is ... http://www.usbman.com and www.palmone.com

Best of luck,

Bob

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Fixed it.
May 14, 2005 7:57AM PDT

Was assisted by another forum with obviously more information than this one was willing or able to give. Apparently it is a very common problem that I wasn't aware of, but techs in the other forum are well informed.

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There is that usual issue where the user
May 14, 2005 8:29AM PDT

changed the hotsync connection in the Z 71, but your first post didn't point to such or if you had changed it in the PC.

Best of continued luck and more.

Bob

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care to share the fix?
Jun 11, 2005 12:51AM PDT

I am having the same difficulty. Palm OS 4.5.1P on my Zire 71. Windows XP home on my computer. Using the Palm desktop software that came with the palm. Installed and worked on my old laptop with Windows 98, refuses to work with my main computer. Will begin hotsync then give me the error log message ''PC failed to respond to a confirmation query''.