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Zinstall - looking for info & experiences

I have a friend who just bought a new Windows 7 desktop. The store he bought it from is going to use Zinstall to move all his data and applications from the old Vista PC to the new PC, he tells me. I never heard of Zinstall before, so I did some digging. This guy has Office 2007 on his old PC and doesn't have the install CDs for it. This sounds too good to be true to me, and we know what they say about that!`
I've done a little digging here, at the Zinstall site, at Wikipedia, and some Google searches and see mixed comments including one from Bob in 2010 saying this doesn't work with retail versions of Office. I assume this is still true, is that right?
`
I also see comments about virtualization, but the comments I've seen have been in the context of XP to Windows 7 or 8. Since this guy is moving from Vista, will the transferred apps still use virtualization? This would seem to be another negative if it does.
`
TIA

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Comments
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Re: zinstall

I don't know it either, but why not let the shop do it and see what works and what doesn't? Copying 'all data' isn't bad, of course.

Personally, I find a new PC a good opportunity to download and install the latest versions of everything I ever downloaded and installed, while skipping those applications I haven't used for a long time, that turn out to be incompatible or whose functions can be done by things inside the new OS.
But I can imagine your friend thinks otherwise.

It would be interesting to hear your story about his experiences when it's done. Nothing better than a real-world review.

Kees

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Will do, Kees

He says he'll get his new PC back tomorrow, and I will certainly report back here. He has complete system images of his old system on an external hard drive, made with Norton Ghost. He could've reinstalled Ghost and recovered all his data with a few mouse clicks, but the main thing I want to see is what happens with his software. I always do it the old fashioned way, copying my data and reinstalling my apps. Since some of my software is expensive (e.g. Office), I don't usually upgrade with each new PC. Right now I'm still using Office 2007 and MS Works 9. He'll be paying $72 to use this Zinstall procedure; I hope he gets his money's worth, but I sure have doubts. If I had to use virtualization every time I used Word for example, that wouldn't be something I'd want. Stay tuned.

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It took a while, but I'm getting feedback now

I'm still just getting bits & pieces of feedback from my neighbor who tried Z-install, but here's what I've learned so far. His old PC apparently had some form of registry corruption which Z-install transferred to the brand new Dell desktop along with all his apps. The apps were fine, but he spent a couple of weeks with tech support getting things working. To me it's a lesson on why you should be sure to save the install media and reinstall the apps the way they were intended to be installed. The trouble he had combined with the cost of $75 for the store to do the transfer are two reasons to avoid Z-install in my opinion. YMMV.

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In my humble opionion, NEVER EVER PURCHASE ZINSTALL SOFTWARE

I purchased migration software from Zinstall. In my opinion I was ripped off to the tune of $169.00. The discussion thread was misleading, My Zinstall while mostly capable and successful at migrating most of the Vista programs to windows 10 was not successful in 1/3 of the applications, and most of the others required a re-installation of the software but somehow the authentication had actually been brought forward. The next machine I tried it on (I have a number of machines that I could have used this software) I was confronted with the Zinstall software itself would not even start up unless I purchased it again. That was the problem for me. I can not possibly afford to pay $169 dollars for each of my hundreds of computers. The software claimed to be a single user license, and portable. It was in fact a single use license and not portable at all. It has to be installed on each computer, and if you are using a network or wifi connection that means you have to install it on both the source and destination computers. As a final insult they claim they have 24 X 7 support, but the phone number listed just rang and rang and rang. The email request for support and clarification of the license issue was answered by a bot that kept insisting on answering multiple pages of questions about both the source and destination computers that were not relevant to an issue about licenses and uses of the software. In my opinion no-body should ever use this Zinstall software, ever. Maybe that deserves caps. IN MY OPINION NEVER EVER USE ZINSTALL. But what do I know, I'm just a 63 year old computer Geek who has been doing this since the mid 1970's.

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Link covers this and I would not use it for long.
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don't buy it for migration from windows pc to windows pc

Be advised, this software most likely won't work for you. It's expensive: $160. When you alert their tech support, they'll tell you that it probably won't work, but they'll look at it remotely for another $100+. When you complain, they will sent you a refund form that they will not honor. And they sell through Paypal, and Paypal's "guarantee" doesn't cover software, so sellers of bad software can operate through them with impunity. It's quite a racket they have over there.

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Poor software, refused to refund

I unfortunately purchased their technical license for $1080. Tried it on 2 production machines and a test VM. All failed horribly. Migrations took many hours for only 30 to 50GB of data. Migrations also moved over legacy Windows system files from windows 7 to windows 8 like windows media center. Media center doesn't run on windows 8 but the processes still were running in the background using up memory and effecting system performance. That's just one example too. In my experience I spend far less time doing migrations the manual way and I wind up with a clean install of Windows on a new machine.
Anyways I tried to hopelessly to explain this Zinstall and that I wanted a refund. They stopped answering my emails and did not return my calls. I tried to dispute the charge with Citicard but Citicard sided with Zinstall. It's pretty clear Zinstall does not care about producing good software that they stand behind. Seems my only recourse now is small claims court. I'm a small business owner and a father of a 1 year old. I just don't have the time.

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Buyer Beware

They are not a pure scam but here's my experience. I wanted to upgrade to Windows 7 - 10 and was willing to pay the $170 to have somebody else do it, with the target device an external SSD all of which was made clear at the start. The software can't handle complications so they have a manual process where you have to give an individual team viewer access. At the end the move to external device failed because at that point they realized you can't boot Windows 7 from an external drive. At this point I've wasted time but would have been good if they had just issued a refund in part or whole but instead they sent this absurd letter threatening me with a fictitious supposed local law enforcement entity. They are apparently Israeli and based on the interaction and I assume they are handling a lot of people the way they did me.

My bad, I made this purchase too quickly and bought the marketing, didn't see till after things went south how they've manipulated search results and reviews.

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Zinstall = Total Scum

I guess because they are a non US based company they can just avoid small claims suites and keep unhappy customers money. Best we can do is let as many potential buyers out there know our experiences as we can.

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But...

But they have an address in Los Angeles which makes them vulnerable in small claims court. Also, Paypal now includes software purchases in their Buyer Protection Policy, so future users won't feel the burn like we did, at least.

Want to join me in a small claims suit? We have time before statute of limitations.

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I was scammed too. They are awful

I would join you in a small claims court action. They ripped me off just in December. Slimmy guy.

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Class Action

I am! I was going to start my own, speaking with a lawyer. I'm sure there are hundreds who would participate.

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Zinstall are bullies and liars
Zinstall are not only scum bags and liars they send out fake legal letters to threaten customers. In my case the went as far as to look up my dead father's name. The fake attorney letter they send out to threaten Buyers with is not from an actual attorney at all and in fact from a creepy IT guy that pretends to be an attorney: Dustin W. Dunbar, LLB
General Counsel & CCO (feel free to LinkedIn).
.
They bully you with what looks like it's from a real attorney and they copy the local police department within the city you live in. The "attorney" they use is to scare you and PayPal falls for it. Feel free to LinkedIn him. THESE creeps are a scam and PayPal supports these cheeseballs. Why is Zinstall claiming he is an attorney and sending out phoney threatening legal letters that PayPal thinks is ok. Not happening. Stay tuned. Here is a copy from their phony "attorney" who I will be filing a compliant with the Bar Association, Better Business Bureau and the local police department they pretend to copy.
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Worked great. Some responses here seem fake...

I've used Zinstall in 2012 and again now to transfer to Windows 10.
Worked great, transferred Office and Quickbooks. It does not use virtualization.
It costs $119.

Other responses here claim wildly horrible experience, but in their fake posts don't even bother to check how much it is. One says $160, one says $1080. This is just so clearly fake.

So, it works fine, Windows 10 is OK, and only costs $119.

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Distorted Simplicity

No they are not fake. I did say it was not a scam, just that they are overmarketing. The transfer to the external disk went fine and I am using that after moving the disk internal. My original goal, as stated was to have Windows 10 but I now know that that is generally inadvisable anyway. However they were and probably still are selling precisely that, Windows 7 to 10 upgrade with external drive. As for the individual with the price over $1K, he clearly states it was an Enterprise, multiple host purchase. So what is simply complication beyond your simple use case is what you think is fake.

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You are the fake here

You claim critics make fake posts, but you signed up today and this is your only post. You are the fake here. I call shenanigans, especially after zinstall sent me a fake letter from a fake attorney with a fake police investigator listed. I can provide screenshots and corroboration from the police officer if needed.

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Zinstall want take legal actions against unsatisfied client

Zinstall want to take legal actions against unsatisfied client!

After buying and installing this software it turned out that there are a lot of disappointing issues: The transfer data image that the software creates is around five times larger than the original volume. And it is not possible to select software individually in order to keep the transfer more manageable or smaller.

I reported this issues to the support, but didn’t get any help so far. I asked for payment refund, as I cannot not use the software because of this issues. Here is an excerpt of the response I got from the company, signed by Dustin W. Dunbar, LLB & Barrister, General Counsel & CCO:

“I hope we would not have to take legal actions from our side - which we will be forced to do, and will certainly do, should the buyer insist with his refund claim against her purchase. In this case we will be forced to classify the refund request as deceitful claim (the "Internet Fraud Attempt" alongside with "Crime Intention") acting to the full extent of the law with all respective legal consequences.”.

Accusing clients for “Internet Fraud Attempt" alongside with "Crime Intention" because they ask for payment refund is quite surprising. I am wondering if anyone has similar experience…

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Damn, I Wish I'd Seen this Forum Beforehand!

Having experienced an identical situation with Zinstall and being suitably inspired, I have registered with this forum solely to post the following statement: "Under no circumstances subscribe to Zinstall software as it is difficult to use, expensive and their response to a request for a refund is tantamount to harassment. There are alternatives out there, cheaper (and free in some instances). Don't waste your time and money and avoid these bozos like the plague".
You have been warned!

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BAD, BAD, NEWS - DON'T DO BUSINESS HERE

I was threatened with fraud and they sent that letter to police and others! Over $119 - this is what they sent DO NOT do business with this company.
3. Venture Manufacturing Group, Inc. DBA www.venturemfggroup.com

2020 N Spring St, Beaver Dam, WI 53916

collectively and separately referred to herein as "the Buyer"

=== without prejudice ===

This request is regarding successfully delivered and used digital merchandise (virtual, intangible):

1. The buyer (marymaasch@yahoo.com) has bought merchandise, which belongs to the category "Digital Goods", on Jan., 9th, 2016.

2. The digital merchandise (email with software license key, download link and PDF User Guide) has been delivered electronically immediately upon payment and successfully received by the buyer.

3. The digital merchandise (the license key) has been activated by the buyer on their two computer:

· Windows 10
, @· Windows 7

4. The IP address () of the activating computer is identical to the IP address from which the purchaser has paid and the merchandise has been downloaded.

5. The above definitely confirms and proves that:

a) The delivery was successful and on-time

b) There were no missing parts

c) The purchased digital merchandise was not internally damaged

d) The purchased digital merchandise was delivered to the buyer completely fitting exactly the digital merchandises category as described on the website where the buyer paid for the digital merchandise.

6. Moreover, on Jan., 9th the buyer themself has confirmed that they has successfully received purchased merchandise and used it.

(the buyers email has been kept in our database).

7. Zinstall Return Policy does not allow returning of digital intangible merchandise, which was successfully delivered electronically - all the more when it was already successfully received, activated and actually used.

8. The Single Consumers license Terms and Conditions as well as the Return Policy are explicitly advertised on every page of the website where the buyer has paid for the subject matter merchandise.

9. Activating the software the buyer digitally signed Single Consumer License Agreement (by clicking "I Agree" button) accepting the abovementioned Terms and Conditions (the digitally signed form is kept on our servers).

10. Summarizing:

On Jan., 9th in the abovementioned email the buyer themself discovered the real reason of the refund request:

“my old pc wont stop running the updates screen at start up -- no way to get into it anymore.” -

the cause which is completely unrelated to any defect or malfunctioning of the subject matter purchased merchandise in question – rather in his computer’s problem.

All the documents and digital records (signed license agreement, email, Servers Activation and Use Log), which are referenced above, are kept on our servers and will be provided to the investigator upon his first request.

Accordingly, the refund is inappropriate claim: attempt to request payback of the amount of money paid for the successfully received activated and used digital merchandise.
Certainly, the buyer doesn’t have to agree with my conclusion.
However, I hope we would not have to take legal actions from our side - which we will be forced to do, and will certainly do, should the buyer insist with this claim.

In this case we will be forced to classify the buyer’s request as deceitful claim (the "Internet Fraud Attempt" alongside with "Crime Intention") acting to the full extent of the law with all respective legal consequences.

Respectfully,

Dustin W. Dunbar, LLB

General Counsel & CCO

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legal threats

Yes, EVERYONE who asks for a refund!

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WARNING - THEY ARE BOGUS... RIP OFFS

He ripped me off. I say "he" because I researched that this company only has one employee. A scam is someone who takes your money by deceitful purposes without earning it. Misuses the trust of innocent people. Good companies back up their goods and products but this guy has it all figured out how to steal.

I just bought a computer and thought this was a antivirus site. Low and behold when I realized it after entering all my credit card data and tried to exit they caught the numbers and charged my bank. I called my bank immediately to stop the payment on it. I didn't want it. Didn't need it. The bank said it was already withdrawn from my banking acct. I called the company and told the woman who answered that I paid for it accidentally and had no intention on buying it. Did not download it and wanted a refund to my bank account - said she would have someone call back immediately. No body called. Every time I called I received no phone call back no response. Sent them TONS of emails to get this resolved. Nothing... an automated email response about technical issues... nothing about my problem. Same message when I asked for assistance. Personally visited my bank for help in this situation. They found a phone number and the payment taker isn't even the same company... some foreign company that only takes payments. No help. Broken English said I had to contact the company Zinstall. Called Zinstall got a foreign speaking man who absolutely refused to help me if I didn't fill out the technical support form. I explained that I just needed a refund to my bank account. Didn't download anything. It was accidental. He still refused to help me unless I filled out the Tech help form. I was hesitant because you had to check the agreed button on the bottom and I was suspicious. But since I wasn't getting any return phone calls or help, I thought I'd try it. DON'T CLICK THE AGREED BUTTON!! He basically said I can't help you, tech support will call tomorrow. THEY NEVER DID and I still had nothing to show for the money he stole. I reported it to my sheriff's dept. I found out only one employee in the WHOLE company. The payment company sent him a message that I was threatening to sue them as well as Zinstall for fraud. He sent me an email showing that he contacted my sheriff's dept and phone number (which he got out of the phone book I'm sure). I called my sheriff and he said there was no email or phone call made by them. THIS COMPANY IS A FRAUD! Please be careful all of you out there. Read before you buy! Check reviews... Now, I get the same letter as another complaintant on this forum. He sent it to my bank and now my bank wants to believe it's legitimate. He doesn't know that I work for the State and will filing criminal charges with the attorney general's office. I suggest there needs to be a class action suit to keep this scammer from raking in our money without earning it. Hopes that people will just give up. Don't be his next victim. Go to a reputable site. He's out to get your money. He blocked my phone number after the first call I made to the company because I simply asked for a refund for something I never downloaded. They have NO intention on being an honest, true company. I hope the government will shut down this bogus person and his rip off company. The Better Business Bureau has complaints on this company as well. (in Torrence, California) He even wrote in his correspondence to the bank that I had downloaded it. I NEVER DOWNLOADED anything nor received ANY email verifying. But he lied to the bank and said I did!!! So not only did I get taken but I don't even have any crummy software to show for it. Please be careful my fellow Americans. This is a place that has no honor.

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They threaten to sue you when asked for refund!

This product is worthless, will cause you to have to manually rebuild your computer and the following is the response you will receive when you ask for your $119 back...

To:
PayP/CC
Attn: Internet fraud investigations
in the regard of the Order ID: 295811
CC:
1. Mr. xxx
and/or
2. Ms. yyy
and/or
3. zzz
collectively and separately referred to herein as "the Buyer"
=== without prejudice ===
1. The Buyer (xxxx@.com) has bought digital merchandise (email with software license key, download link and PDF User Guide and accompanied services), which belongs to the category "Digital Goods", on Feb., 10th, 2016.
2. The merchandise has been delivered electronically immediately upon payment and successfully received by the Buyer.
3. The digital merchandise has been received and activated (the license key) by the Buyer on two their computers:
• xxxx@.com, PFj6bnvcdrt, 6815, 173.25.1.1) 2016-03-01 12:06
• xxxx@.com,K*nhuKA=, 6815, 173.25.1.1) 2016-03-01 12:40
4. The IP address (173.25.1.1 of the activating computer is identical to the IP address from which the Buyer has paid and the merchandise has been downloaded and activated.
5. The above definitely confirms and proves that:
a) The delivery was successful and on-time
b) There were no missing parts
c) The purchased digital merchandise was not internally damaged
d) The purchased digital merchandise has been delivered to the Buyer fitting exactly the merchandise's category as advertised on the website where the Buyer has paid for the digital merchandise.
6. Zinstall Return Policy does not allow returning of digital intangible merchandise, which has been successfully delivered electronically - all the more when it was already successfully received, activated and actually used (no matter satisfactory or not).
7. The Single Consumer's license Terms and Conditions as well as the Return Policy are explicitly advertised on every page of the website where the Buyer has paid for the subject matter merchandise.
8. Activating the software the Buyer digitally signed Single Consumer License Agreement (by clicking "I Agree" button) accepting the abovementioned Terms and Conditions.
9. Summarizing:
The above shows that this refund request is inappropriate claim.
Indeed, on Mar., 2nd the Buyer’s computer has notified merchant’s server that the transfer has been completed successfully:
Email: xxxx@.com
Serial: vvvv
Computer: DESKTOP-xxxx
HWID: Hxxxx
User Time: 2016-03-02_11-04-52
Server UTC Time: 2016-03-02 17:04:54
Transfer Result: Successful
Furthermore, in their own email from Mar. 3rd the Buyer themselves has confirmed that digital merchandise has been received and activated (the license key) by the Buyer on their computer(s).
The buyer never applied to the merchant for any technical or other assistance.

All the documents and digital records (emails, signed license agreement, Servers Activation and Use Logs), which are referenced above, are kept on our servers and will be provided to the investigator upon their first request.
Accordingly, the refund request is inappropriate claim: attempt to request payback of the amount of money paid for the successfully received activated and used digital merchandise.
I hope we would not have to take legal actions from our side - which we will be forced to do, and will certainly do immediately, should the Buyer insist with this refund.
In this case we will be forced to classify the Buyer’s request as deceitful claim (the "Internet Fraud Attempt" alongside with "Crime Intention") acting to the full extent of the law with all respective legal consequences.
Respectfully,
Legal Department
________________________________________
To:
Chief xxxx
(850) 221-5423 Fax: (850) 221-5425
Police Department,
2121 Z Street,maintown, FL 32521

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Zinstall is a SCAM READ POSTS

With all due respect...are you reading the reviews below? DON'T DO IT. They are a scam and have been banned from AMAZON.COM. Run and run fast and far.

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It's pretty cool

Just did a transfer myself, here's how it went:
- Office transferred fine. I has 2010, but pretty sure 2007 would work as well, the one you mentioned. It then asked me to do an online activation, which I did, and everything is working. I did not have to enter the serial, only to press the "activate" button.

- It does not do virtualization. Don't know if it did back in the day, but it does not do it now.

- Transferred Quickbooks, iTunes, and my old GIS software as well.

Overall a positive experience.
The product I used was their Pro version, for $169. Pretty expensive, but knowing the end result, worth it, for me at least.

Was going from Windows 7 to Windows 10 64bit.

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Zinstall Plus Win 10 Pro to Win 10 Pro Hard Drive to SSD

Just bought, (January 26, 2017) and did a transfer from my HP desktop to a new Dell with success
( Win 10 Pro to Win 10 Pro). I was nervous about doing the transfer myself, but I bought Zinstall Plus because I was moving from a hard drive to an SSD drive. Cost was $169. The Q&A window had a real person who was very helpful in going through what I would need - Zinstall program wise.
Downloaded the Instruction file - 43 pages - but I needed to read on about 3 or 4 pages that pertained to what I wanted to do. Instructions were clear with screen shots and I went ahead did the Zinstall download on the old & new machines.
The transfer took a while, they tell you that. I moved 480gig of programs & files over a network connection, which took about 20 hours, so be ready to wait. Made the transfer. Everything went off. Had some trouble with TimeSlips 2016 finding the CFG file, Office365 Outlook in resetting my email accounts, Quickbooks 2016 which required assistance from Intuit and Word Perfect X8. These were easy to reinstall or remedy once the new computer was recognized on the network. Outlook required tieing back in with Microsoft.

The program works and does what they say it will do. They offer for a slighter higher cost to do a remote login and start the process. Although nervous for the first time I do not think it is a problem if you read the instructions, and have some patience.

Also available is an upgrade of $50 so the User can use Zinstall on other computers. The initial purchase is just for the 2 machines that you do the initial transfer.

I plan to go back to Zinstall and purchase their Backup Program because it makes a mirror image of the drive such that you do a complete restore on an new SSD drive if need be. Registry, apps, settings, etc.

I recommend Zinstall. It is the closet Windows Users will get to ease of transferring programs & files as on a MAC.


Other programs of this type had several comments regarding programs that could not be moved or with which they had problems. Support was cited as lacking in the "other transfer programs".

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