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Zenbook Prime not turning on

by chieftan00 / October 20, 2012 6:46 AM PDT

I was using my UX31A last night, and when I woke up it wouldn't turn on. I turned it off last night and left it hooked up to my TV all night (intuitively I think this has something to do with it). I'm wondering if it's a static issue. Usually you would take the battery out, hold the power button, replace the battery, and everything would work. The issue is that I'd have to open the computer up to do that, and I'm worried about voiding the warranty.

Questions:
1. Will I void the warranty if I open the machine? Do you advise against opening it in general? I've taken apart many laptops before, and this one seems pretty straightforward.
2. Is an ASUS warranty even worth anything? I've read that it can take over a month to repair, and that repair is not even guaranteed.
3. I spilled some water on the computer in early August, but I powered the computer off immediately and let it dry for a day and a half. Could this be related?
4. I only just activated the accidental damage protection warranty, and you're apparently supposed to do that within 60 days of purchase. I have a confirmation email though. Do you think they'll still honour it?

Some of these questions are pretty specific. If you just have general advice, I'd appreciate to hear it.

One more thing... the power button never worked unless the machine was plugged-in (so long as it was a full power-on). This may be related to the spill, but I think it was always like that.

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1. Most of the time. Why do that?
by R. Proffitt Forum moderator / October 20, 2012 2:17 PM PDT

2. Yes it was here. My kid has the Asus but we are in the USA.
3. Ouch. That could void the warranty. And is a fine reason for the trouble. Why did you do that? (no need to answer that!)
4. You'll know soon enough.

-> Did you try the old generic reset noted in the top post of the CNET Laptop Troubleshooting forum?

-> No. I don't suspect static.
Bob

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Can't remove battery...
by chieftan00 / October 21, 2012 12:28 AM PDT

You can't remove the battery on a Zenbook Prime without opening the computer. I want to open it so that I can try the generic reset, which is due to static buildup in the battery.

Spilling will not void the accidental damage protection warranty.

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Only those that don't know electronics
by R. Proffitt Forum moderator / October 21, 2012 3:44 AM PDT

Would suspect static buildup in a battery. Since I may hurt someone's feelings I'll leave it at that.


Try the generic reset without the battery removal step.
Bob

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See You Next Tuesday
by chieftan00 / October 23, 2012 4:44 AM PDT

Turns out the problem is somewhat common. The motherboard is probably fried, so I'm sending it in.

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Good to read.
by R. Proffitt Forum moderator / October 23, 2012 3:11 PM PDT
In reply to: See You Next Tuesday

Remember that I didn't want to hurt that tech's feelings about static. I'd avoid them until they catch up.

Tip. Keep such things under warranty as long as possible.
Bob

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