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Resolved Question

Zenbook extreme overheating

by Oct 1, 2018 9:08AM PDT

I recently got my Asus Zenbook UX430UA replaced, and received a brand new one. It is running Windows 10 home 64 bit.

I have been using it for one week without problem. Suddenly, the area of the touchpad, especially the fingerprint scanner, became extremely hot, to the point where it burns the finger. The touchpad stopped working at all and does not appear in the device manager.
It cools down when I power off the laptop, but it gets burning hot again the very second I turn it on.
I tried running a diagnostic and troubleshooting with no result.
I am assuming that the heat comes from the battery but I am not 100% sure.

I have no idea what to do next!
I am worried of keeping the laptop on for too long, as the heat could cause damage.

Discussion is locked

maximecp has chosen the best answer to their question. View answer
5 Posts
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Best Answer

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From a review.
by Forum moderator Oct 1, 2018 9:24AM PDT

"Heat

The ZenBook UX430UA stayed pleasantly cool throughout our tests. After we streamed video for 15 minutes, the touchpad measured 80.5 degrees Fahrenheit, the keyboard hit 85.5 degrees and the bottom went up to 89 degrees. We consider temperatures below 95 degrees comfortable, so this laptop definitely fits the bill."
https://www.laptopmag.com/reviews/laptops/asus-zenbook-ux430

You omitted the numbers and letters off the ux430ua-"xxxx" so I can't see if anyone measured the surface temps. I do know folk that would yelp if the surface temp was 95F.

Use a laser spot thermometer to see what temp it is.

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Model number
by maximecp Oct 1, 2018 9:59AM PDT

The specific model is the UX430UA-BH51-CB.
I don't have a thermometer, but it is definitely above 95F -it is burning to touch.

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Just return it as defective.
by r. proffitt Forum moderator Oct 1, 2018 10:23AM PDT
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PS. I can't find a review with temp readings for this model
by r. proffitt Forum moderator Oct 1, 2018 10:34AM PDT

I can find it for the series but if you have an unit that is over 95F then something's up and you don't want to deal with warranty claims. Back it goes as defective on arrival.

I can find reviews on the series but not this specific model.

Worth adding. I did run into someone that was Bitcoin mining and they had all sorts of heat issues. If your CPU is topped out when it's on, that's not normal.

Post was last edited on October 1, 2018 10:36 AM PDT

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Answer
It's dead?
by Forum moderator Oct 1, 2018 10:49AM PDT

The dead touchpad and such is your basis for RMA. At one week old go for full return rather weeks waiting for service.

The battery is indeed under the pad in this design.

https://www.notebookcheck.net/Asus-ZenBook-UX430UN-i7-8550U-GeForce-MX150-Laptop-Review.289492.0.html shows some temps at 111F under load but this is an i7 and GPU which yours is not.

This to me means you have a failed unit (just the trackpad alone means it's time to RMA or exchange for another unit.)

The battery is on the left, under the trackpad in this image:

Post was last edited on October 1, 2018 10:51 AM PDT

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