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General discussion

Zen 16GB problem

by Drummer102 May 28, 2008 8:33AM PDT

It just plain wont work
It will not turn on or give any sighn of life
no responce when pluged into PC or by ether Zen software or explorer(XP 32 bit)
no responce when pluged into Zen charger
Just got it for Christmas
tried reset button when plugged in and when holding down power and every thing and it does not work so...
What can I do to fix this

Discussion is locked

5 Posts
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Creative Zen
by sleeknslim May 28, 2008 7:32PM PDT

First off, have you charged it fully? The first time it takes several hours.

If you're still having problems, try going to the Creative website (www.creative.com). Check for the Recovery Tool. If that fails, you can contact their customer service. They've responded surprisingly quickly when I've had a problem.

When I've had problems with mine, it's usually been me, thinking I've done everything right but missing something.

Good luck!

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Tried
by Drummer102 May 29, 2008 5:32AM PDT

I have charged it over night in the computer and the Zen charger and no luck

I cant use the tool because the computer wont even see the device

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hrm..
by musicman01 May 30, 2008 9:11AM PDT

hrm.. so if the reset button doesn't do the trick, i suggest:
taking it back. did u buy an extended warranty?


mm01. Zen 4GB

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nope
by Drummer102 May 30, 2008 9:43AM PDT

I did not get the warrenty (partly because I have never had an mp3 player break (now im using my dads 512 mb 4 year old samsung)). Is there any way to convince Zen to get me a new one or spend a little money to have it fixed?

Im thinking if just getting a PSP slim

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it should still be under warranty
by ktreb May 30, 2008 11:54AM PDT

You'll have to send it to Creative, though.

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