I have looked up the YP-Q2 for more troubleshooting and have found that there are multiple models (ex. YP-Q2JEB, YP-Q2JCW). If you would, please reply back with the full model number for the affected device and we'll further investigate this issue for you.
Thanks and have a nice day,
-- HD Tech
I bought 2 brand new Samsung YP-Q2 MP3 Players. I loaded some musics and pictures on one of the players and everything was fine until 3 days ago when the player turned off all of a sudden and did not turn on any more.
I connected it to PC and charged it but it has stopped on the WELCOME Screen of player showing "Q2 www.emodio.com"
It neither turns off nor on even when I connect it to the PC, it is not being recognized by PC while the other player is OK.
Would anybody please help me out of this problem.