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YP-M1 (mp3 player) video/audio out of sync

by sjung66510 / October 10, 2009 1:05 AM PDT

Dear Team Samsung,

I recently purchased a YP-M1 mp3 player (the 8GB model without DMB for 299,000 Won).

One of the reasons for purchase was because it supported numerous types of video files, which the iPod cannot do.

However, I noticed when a video file is played on the device, the audio is slightly out of sync with the video. This happens with all video files. (And yes, I checked to see if the original file's audio and video was out of sync - it's not. The files' video and audio are perfectly sync when played on my PC.)

It's currently very annoying to watch video on the YP-M1 because of the issue above.

My question for Team Samsung is if this will be addressed in a future software release, or if the device I have is a bad unit.

(FYI, I purchased the device in Korea - I live in Korea.)

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YP-M1 (mp3 player) video/audio out of sync
by Samsung_HD_Tech Samsung staff / October 10, 2009 7:52 AM PDT

sjung66510,

Unfortunately, I'm not familiar with that player.

Often times, however, Samsung does include a software package that allows you to convert and transfer the movies over, and does put them in a file format that should align everything (and save valuable memory space). Have you transferred the files using the software? That's probably the best suggestion I can make at this point.

--HDTech

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That doesn't help
by sjung66510 / October 20, 2009 1:53 AM PDT

Dear Team Samsung,

Thanks for your reply. I've tried transferring the file using the software package provided with the mp3 player. However, it doesn't help the "mismatch" between video & audio.

This is frustrating because one of the selling points of this device (and other Samsung mp3 players) is the fact that the user can click and drag movie files straight into the player without having to go through the tedious conversion process like the iPod.

Have you heard of this problem with other Samsung mp3 players?

Since you're not familiar with Korea-domestic products, I'll inquire with the Korean Samsung Electronics customer care.

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