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Question

YouTube app not working on UN48JU6700 UHD TV

May 8, 2015 7:15AM PDT

On my new UHD TV my YouTube app is no longer working. I am on the latest firmware. When I try to play a video all I get is the sound and a background still (with static) of the last source input (like HDMI1) I used.

Any idea how to resolve this?

Discussion is locked

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Answer
ALWAYS CALL THOSE IN.
May 8, 2015 7:17AM PDT

Samsung has to work with Google on such issues. Sometimes Google is out of step with Samsung.
Bob

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Answer
Re: Youtube App
May 10, 2015 1:51AM PDT

I'm sorry to hear this! Have you tried resetting the smart hub to see if this would make any change to this?

-- HD Tech