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Question

Youtube "An error has occurred"

Aug 22, 2018 4:28PM PDT

I recently built a new PC. I have been having a problem that is very aggravating. Every time I want to watch a youtube video. The first video normally plays fine but then when I want to watch another one this screen shows up. "An error has occurred. Please try again later." I have done everything the learn more section has told me. Refresh browser, clear cookies and data, restart WiFi and router. Nothing helped. i then researched more around the internet on forum pages and videos saying change your DNS Settings to specific numbers. I did that and nothing changed. I tried enabling adobe flash player. I am not sure if I enebaled java script. Don't know anything about those programs. I am hard wired internet with 114 mgb download, so my internet is not the problem. I have downloaded all the drivers for my motherboard. (MSI x470 Gaming Plus)The same thing happens when I want to watch netflix. I have tried everything please help - Andrew

Discussion is locked

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Answer
Most common?
Aug 22, 2018 4:30PM PDT

Video driver issue. You didn't reveal much about the drivers or if on all browsers but flash is rarely used today.

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Video Driver issue
Aug 22, 2018 4:33PM PDT

I went to MSI website and downloaded all the drivers that were there. I was specifically told to download the PnP drivers. I am using the browser chrome, which I was also told was the best.

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Chrome and others are known to crash like this.
Aug 22, 2018 4:44PM PDT

With a lot of onboard video driver versions. The driver is most likely for an Intel Graphics. You can either update that or (google this) "Disable Hardware Acceleration".

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Hardware Acceleration
Aug 22, 2018 4:49PM PDT

I am in my internet properties. I am at the section that lists first under "Accelerated graphics". Do i check off " use software rendering instead of GPU rendering"?

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Please.
Aug 22, 2018 4:54PM PDT

Don't take this wrong but let's not micro step this. Give it a try.

Also, the old system was software rendering. When the default changed to GPU rendering there were thousands of posts like yours. I'm NOT saying that GPU rendering is bad. But it is broken with your current selection of drivers. It has never been traced to the choice of browser.

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Oops. I sent that too soon.
Aug 22, 2018 4:52PM PDT

You didn't tell enough about your system so I can't find the driver for you. But for Intel you get that from Intel. Nvidia from Nvidia and AMD from AMD. After the basic drivers from the motherboard maker we have to finish the work.

Welcome to Driver Hell.

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PC Details
Aug 22, 2018 5:08PM PDT

Motherboard: MSI x470 Gaming Plus
CPU: AMD Ryzen 5 2600x Six Core Processor
Storage: Seagate 2TB Hard Drive
Sandisk 500gb SSD
Graphics Card: EVGA Geforce GTX 1060 6gb SSC Gaming ACX 3.0

I am new to the PC world so some parts are confusing.

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That changes my advice a little.
Aug 22, 2018 6:59PM PDT

For Ryzens I will not proceed until the BIOS is current. I've been burned a few times (lost days) when the client would not update and because of this, this is the policy. Ryzen? Let's get the BIOS current then work the rest.

As to the GPU driver, after the BIOS, just use the GeForce Experience to get it current.

-> If there is any other story about "I'm using my HDD from my old system and didn't reinstall the OS" I'll have to know that.

Also, the symptom is spot on for GPU driver issues. If you installed anything other than the OS and drivers, we have to know about that too.

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Answer
Try Creating new Profile on Chrome
Aug 24, 2018 7:26AM PDT

Did you tried after creating a new profile on chrome?