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you have a security problem! annoying popup

by lalalapaul / September 7, 2008 2:49 PM PDT

i downloaded what i thought it was a windows update and it turned out to be a virus... i tried all kinds of spyware to shake it but nothing seems to work.
the laptop is pretty new and it doesnt have any information worth losing or stealing... what can i do?
thanks

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Try this
by PudgyOne / September 7, 2008 3:18 PM PDT
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thanks but...
by lalalapaul / September 8, 2008 6:25 AM PDT
In reply to: Try this

Hey rick thanks for your advice it worked! i had tried that option before but i didnt update it. this time i did and it worked. i have one problem though, after that internet explorer wont work it sais "there was a problem and needs to close" do you know why that is? Its not a major problem cuz after that i've been using firefox without any problems. thank you very much ur a savior

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Internet Explorer
by PudgyOne / September 8, 2008 6:05 PM PDT
In reply to: thanks but...
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=)
by lalalapaul / September 9, 2008 10:57 AM PDT
In reply to: Internet Explorer

thanks!

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HALLELUJAH !!!
by baihui2 / October 11, 2008 7:13 AM PDT
In reply to: Try this

You bloody *******, you saved my computer's life! I'm so grateful that i'm going to celebrate this thing tonight and the night after tomorrow. in turkish this is ASHKOLSUN BE ABI!!!

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im having the same problem
by straitlegg / December 26, 2008 9:34 AM PST
In reply to: Try this

i am having this same problem on a toshiba satellite running windows xp. i tried the recomended steps and Malwarebites will not start or run on there. is there anything else i can do? im am positive this is just like antivirus 2008 malware since the screenshots are excatly the same but the instructions for removeing that were no help.

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Tried These Steps Yet?
by Grif Thomas Forum moderator / December 26, 2008 10:57 AM PST
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yes i tried that.
by straitlegg / December 26, 2008 10:13 PM PST
In reply to: Tried These Steps Yet?

i did follow those steps and did get the malwarebites loaded onto the computer. unfortunetly when i go to start it up it will not start, it freezes, i also am not able to remove it as it also freezes.

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also
by straitlegg / December 26, 2008 10:32 PM PST
In reply to: yes i tried that.

i have found where the program resides, its in the aplication data file and its file name is 583337361, it wont delete tho. it says access denied,

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As Mentioned.. Try These Steps..
by Grif Thomas Forum moderator / December 27, 2008 9:38 AM PST
In reply to: yes i tried that.

Access the C:\Program Files\Malwarebytes Antimalware folder and rename it to something different. Once that's done, open the renamed folder and rename the "mbam.exe" file to something different with a .exe file extension.. Then double click on the newly named file and see if Malwarebytes will now run correctly..

If you are sure you know where the infected file is, then restart into Safe Mode and attempt to delete the file from a command line.. If that doesn't get it done, then restart the computer using the XP Recovery Console.. (You'll need an XP CD to do so.) Once in the Recovery Console, use the command prompt to delete the file..

http://support.microsoft.com/kb/314058

Hope this helps.

Grif

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Not working
by Riching123 / April 30, 2010 2:17 AM PDT

I had renamed the file but still not able to run the malwarebytes program. Need your help and also there is no safe mode on my computer.

thanks

Riching

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Try These Steps Then...
by Grif Thomas Forum moderator / April 30, 2010 9:57 AM PDT
In reply to: Not working

Please follow the instructions below to create a Rescue Disc, which you run, it cleans out parts of the malware, then upon reboot should allow you to run the removal tools:

First, you'll want to have a Windows CD for use on a "repair" installation later, maybe. If the cleanup tools work correctly, things may resolve themselves easily. If not, you may need the Windows CD to run a repair installation.

Next, on separate clean computer, download the free Avira Rescue Disc program and create a bootable rescue disc using the instructions below. Once that's done, boot the computer using the Rescue disc and make sure to select the option to "Rename files" per the instructions, then run the scan using the disc.. You don't need to login to your computer as the rescue disc will run "outside" of Windows.

Avira AntiVir Rescue System

After the disc is created, follow these instructions to run it:

Tutorial for Avira Rescue CD

Next, follow the instructions below which you already have some of the tools for. The rescue disc should have eliminated enough of theproblem to allow "rkill" to run and allow you to install malwarebytes, etc.. In some case, after the installation of Malwarebytes, the actual "mbam.exe' file will be removed by the malware.. You can easily replace it by copying the file from a separate computer where Malwarebytes is installed, renaming it, then placing in the correctly folder listed below.:

Download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine.

First, please download and run the following tool to help allow the removal programs below to run. (courtesy of Grinler at BleepingComputer.com)
There are 4 different versions. If one of them won't run then try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

Rkill.exe http://download.bleepingcomputer.com/grinler/rkill.exe
Rkill.com http://download.bleepingcomputer.com/grinler/rkill.com
Rkill.scr http://download.bleepingcomputer.com/grinler/rkill.scr
Rkill.pif http://download.bleepingcomputer.com/grinler/rkill.pif
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.

Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
_____________________


Hope this helps.

Grif

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Download Malwarebytes
by ITTechMgr / January 4, 2009 10:30 AM PST
In reply to: Try this

Rick,
I cant thank you enough for the information you provided on your post concerning "Download Malwarebytes" for problems with suspected virus/trojans. I too had problems with my pc and IE directing me to several unwanted sites which I found out was caused by an unsuspected e-mail opened by somoene in my household. My anti-virus software (Zone Alarm) did not pick up the "intruders" and therefore I spent hours searching different tech sites for answers on what type of "free" virus detection software was safe enough. I tried several known programs which failed to find and delete the ones that had caused me problems.
But, when going through the steps you listed and using Malwarebytes everything is back and running smoothly!! I was on the verge of "hair pulling"; even got the blue screen of death at one point...lol and pc would not boot. Thankfully through "safe mode" I was able to access the operating system and keep plugging along for a solution.

Thanks again for your GREAT advice!!!

PC Tech in Indy

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Lifesaver or God?
by jilldiiorio / January 9, 2009 3:17 PM PST
In reply to: Try this

Thank you so much!!!!

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Worked for me too
by WRPrescott / January 14, 2009 4:09 AM PST
In reply to: Try this

Had the same problem Omar described, so I tried your mlaware solution. WORKED GREAT. Highly recommend. Just last week installed AVG's latest and greatest however. Why did't it catch it. The Trojans didn't even show up on the AVG scan???? Doesn't say much for them when Freeware did it so easily.

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You have a security problem pop up
by krikar1 / December 19, 2009 12:28 PM PST
In reply to: Try this

I cant even go to google. it keeps taking me to buy the spyware site. please help, thanks-
kriti

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You'll Need To Do It On Another Computer..
by Grif Thomas Forum moderator / December 20, 2009 1:26 AM PST

Please follow the steps below:

Download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine.

First, please download and run the following tool to help allow the removal programs below to run. (courtesy of Grinler at BleepingComputer.com)
There are 4 different versions. If one of them won't run then try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

Rkill.exe http://download.bleepingcomputer.com/grinler/rkill.exe
Rkill.com http://download.bleepingcomputer.com/grinler/rkill.com
Rkill.scr http://download.bleepingcomputer.com/grinler/rkill.scr
Rkill.pif http://download.bleepingcomputer.com/grinler/rkill.pif
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.

Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
_____________________

Hope this helps.

Grif

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Is this affecting your browser?
by Edward ODaniel / September 8, 2008 12:23 AM PDT

It appears that for some reason your browser is not showing the RED TEXT just above where you typed in your Subject title. Since it apparently was not visible but contains important info about what your post should contain I will reproduce it here:

Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Since you say "the laptop" (no make or model) "is pretty new and it doesnt have any information worth losing or stealing... what can i do?" we could offer better guidance than running malwarebytes or even making use of your laptop's facility for restoring to factory specs.

Tell us Make and model of laptop, name of "virus" detected and how it was detected, where the file you downloaded came from and why you thought it was an update -- that will get you better advice on fixing as well as avoiding the same or similar in the future.

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annoying pop up
by iprentice / December 10, 2008 4:32 AM PST

I have a pop up which tell me "you have a security problem".
It does a quick scan then tells me of three spyware items on my computer and invites me to download a remedy. I dont believe it and think that the offered download is actually the problem.I cant get rid of it with either McAfee or AD Aware. can you help
Ian

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New Tools Should Take Care Of That
by Grif Thomas Forum moderator / December 10, 2008 12:51 PM PST
In reply to: annoying pop up

Follow the instructions below for some free antispyware tools:

Please download Malwarebytes' Anti-Malware from the link below:

http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
_____________________

And IF you are not able to download these tools on your machine, please use a friend or family member's computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

After doing that, then download the free tool from the link below, install it, update it, then run a full system scan:

SUPERAntispyware Removal Tool

Hope this helps.

Grif

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annoying pop up
by iprentice / December 26, 2008 2:40 AM PST

Thanks Grif. that worked no bother. pop up has gone hopefully for good
Ian

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system security is bothering
by aloneidentity / December 26, 2008 9:20 PM PST

Hi I have Norton antivirus 2008 installed on my xp computer. But all of a sudden I saw that it was not activated and something like system security pops up and says that you have so many viruses...bla..bla...bla...I try to go to windows update and it promps for local host username and password, after that it shows error 8002801c...very strange. Doesn?t open any antivirus website shows http 404 error and sometimes shows http 500. I tried grif methods of auto and manual update of malwarebytes but still that program is not launching. Can somebody help me.
Thanks
sanju

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Renaming Of The Installer And Program File Is Needed
by Grif Thomas Forum moderator / December 29, 2008 4:57 AM PST

Follow the instructions I gave closely.. Some of the malware has the ability to prevent certain file names from running. Rename the file names and it should work. If it doesn't work in "normal" Windows, restart the computer into Safe Mode and run the program while in Safe Mode:

How To Start In 'Safe Mode'

Hope this helps.

Grif

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thank you thank you thank you!
by torontobabe / December 27, 2008 6:21 AM PST

I am rolling out the red carpet and kissing the ground you walk on. I am such a computer ****** and I managed to follow your instructions step by step and it got rid of those annoying pop ups. Even while I was following your instructions... those pop ups kept popping up to confuse the whole process....but I did it! Wa-hooooo! I'm doing the happy dance! Thank you!

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Somebody should sue whoever made that program
by lilbrian86 / January 4, 2009 1:03 PM PST

Hey I just had that same exact program download itself to my computer, without me even approving it. I have tried for about 5 hours now trying to locate it and delete it but it's hidden pretty good. I am glad I found this forum, I haven't tried the suggestions yet, but will and sure they will work once I speak my mind. But seriously somebody should hire a lawyer and sue them because one I think that would qualify as invasion of privacy, it possibly ruins peoples computer's for good (people who don't know what to do), and people are probably losing very personal photos/videos/letters/etc.... and why? Because somebody thought he was smart enough to make this program install itself and make it look like you have all these viruses on your computer, which you really do have one, it's that damn program itself. Just so you will spend your hard earned money paying for this program that messed up your computer to begin with. I hope somebody takes my advice and them people can take that money they basically stole and shove it up their nose (lol, don't know if it's okay to cus). Well appreciate the help, thanks a lot.

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THANKS!
by Damnice / December 21, 2008 11:41 AM PST

Rick is my new hero! Seriously, download Malwarebytes and scan your computer asap. It will take some time to scan, and at least if you take the full scan that i did, BUT it's really the easiest way to get rid of the damn virus ****!:D Don't bother doing more research if you read this post, just click Rick's link and kill that annoying virus.

FoR - Fan of Rick xD

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mpmpomw
by Damnice / December 29, 2008 6:27 AM PST
In reply to: THANKS!

-.-

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annoying pop up! You have a security problem
by cuervo12 / January 11, 2009 3:43 AM PST

Hey thanks for the help. I was getting the same pop up and trid what you suggested. It worked like a charm and have not had anyother problems!

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cnt get rid of stupid thing
by alviuxs / February 19, 2009 9:06 PM PST

Okay, so today a virus scanner came up on my computer, one that i did not download. it told me my cmptr was infected, i thot it was the scanner that comes with ms windows xp but i realized it wasnt wen it constantly asked me to scan my cmptr for viruses and wouldnt let me get out of the site. now i get 12890093 popups from internet explorer even tho i use mozilla popup blocker. also, on the bar that tells me the time at the bottom right of my screen, there is a red circle with a white x that constantly pops up and says "Warning! You have a security problem!" wen u click on it, it goes to this site then the other one. i also have malwarebytes,superantispyware,and AVG free version of antivirus but it doesnt seem to be doing any good. it just keeps popping up and says "caution, we have detected a virus" but this one is still here

(i dont think u should click on them, u mite get a virus too)

http://anykuy.com/?uid=b05d53cffb6d0df78...

http://www.stabilitytraceonline.com/inde...


this is really annoying and i assume my cmptr is gonna get worse

please help!HELP HELP HELP!!!!

(oh and plz excuse my grammar and shorthand typing)

thanks in advance

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more few things
by alviuxs / February 19, 2009 10:34 PM PST

theres IE widows opening 1 of them saying : "warning!!!Your computer contains various signs of viruses and malware presence. Your system requires immediate ant viruses check!
SpywareRemover2009 will preform a quick nd free scaning of ur PC for viruses and malicious programs" i click cancel then page on IE opens-http://spywareremover2009plus.com ( dont think u should click on a link) scanner starts automatically nd it says 169 threats detected then 1 more window opens which says " ur pc remains infected by viruses! they can cause data loss and file damages and needs to be cured as soon as possible. return to spywareremover2009 nd download it to secure ur pc" then 1 more window pops up which says "You have security problem!Do u want to scan ur pc for viruses?" so wats that spywareremover2009? nd wth is wrong with my pc? can i fix it fast anyway? coz its driving me mad!!!!!!!!!!!!!!!!!!!1

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