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General discussion

You can't get there from here!

Mar 8, 2005 6:31AM PST

I have a favorite website that I have been unable to reach for 3 weeks. I get the usual "page can not be displayed".

Here is a list of what has been done:

1. Spent 2 hours with Verizon DSL tech support verifying there is no problem with their system. We dumped all temp internet files, cookies, etc.

2. I contacted the website administrator and they are unable to find any reason I can't connect. Of several hundred people, I'm the only regular member of the website who can't connect. They have not made any software or server changes since I was last able to connect.

3. I have two computers connected to the DSL through a Linksys router. Neither computer can access the site. I talked to Linksys tech support and we reset everything and verified it was working properly.

4 I then bypassed the router with each computer to insure the router wasn't the problem.

5. The website administrator asked me to change my IP address to see if that would work. I did and it didn't.

6. I have disabled firewalls, set security to accept everything from the website, disabled virus checkers and purged all adware/spyware using 2 different programs.

The ISP swears it's not their problem, the website says it's not theirs and I'm convinced it's not my computer(s).

I'm using a nearly new Gateway, running Windows XP with all the latest patches and the latest version of IE.

I'm not too knowledgable about computers and I'm really lost on this one....Suggestions?

Discussion is locked

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You never revealed...
Mar 8, 2005 6:43AM PST

The name of said site or if you could ping it. Or what the result of ping was.

Bob

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sorry...
Mar 8, 2005 7:38AM PST

The website name is : www.moparstyle.net

As for being able to ping the site, I haven't the slightest idea how to do that!

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This is very odd and disturbing.
Mar 8, 2005 7:45AM PST

Your calls to your ISP should have included a ping test.

My opinion of the support you received is ... you guess.

Here I can open a command window (varies with which Windows, but its something you should be comfortable with) and then type...

C:\>PING www.moparstyle.net

The C:\> may be some other location but it doesn't matter. Here the results were...

Pinging moparstyle.net [216.67.245.2] with 32 bytes of data:

Reply from 216.67.245.2: bytes=32 time=40ms TTL=51
Reply from 216.67.245.2: bytes=32 time=41ms TTL=51
Reply from 216.67.245.2: bytes=32 time=41ms TTL=51
Reply from 216.67.245.2: bytes=32 time=49ms TTL=51

Ping statistics for 216.67.245.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 49ms, Average = 42ms

Best of luck with that.

Bob

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RE: opinion of the support ...
Mar 9, 2005 6:21AM PST

That's a Gateway thing. 'Sometimes' I'll get good help from Gateway support after 5 or 6 go-rounds.

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sorry...
Mar 8, 2005 8:12AM PST

The website name is : www.moparstyle.net

As for being able to ping the site, I haven't the slightest idea how to do that!

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Second reply...
Mar 8, 2005 8:17AM PST

I noted enough in my first reply for most to accomplish the ping. If you are a newbie, do try the newbie forum on this issue as well.

Bob

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No response to ping
Mar 8, 2005 9:37AM PST

I tried both computers on the home network and neither one shows a response to the ping command.

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Please copy and paste the result...
Mar 8, 2005 11:14AM PST

I need every scrap of information to proceed. I shared my results, please do the same...

Bob

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There were no results...
Mar 8, 2005 11:37AM PST

...there was nothing displayed; both computers just reverted back to the command prompt.

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So you can't use PING?
Mar 8, 2005 11:50AM PST

Now we get to find out why not.

For example... Ping.exe on my XP system is at

C:\WINDOWS\system32>DIR PING.EXE
Volume in drive C is BPXP
Volume Serial Number is BCD1-C61D

Directory of C:\WINDOWS\system32

08/04/2004 02:56 AM 17,920 ping.exe
1 File(s) 17,920 bytes
0 Dir(s) 16,103,501,824 bytes free

Without the ping command, there are many troubleshooting items we can't perform...

Tell some more about these machines?

Bob

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Got it to ping
Mar 9, 2005 12:40AM PST

Here are the results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping www.moparstyle.net

Pinging moparstyle.net [216.67.245.2] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.67.245.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner>

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OK, the DNS is working, but you get no response.
Mar 9, 2005 2:11AM PST

That was good info. The PING revealed the DNS resolved the address.

Did they have you:

1. Try another browser such as Firefox?

2. Look in your HOSTS file?
-> Read http://accs-net.com/hosts/ to find it and if you can't understand your HOSTS file, share it here.

3. Perform a TRACERT to said web site?

Bob

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Latest efforts
Mar 9, 2005 4:27AM PST

1. I downloaded Firefox and it will not connect to the website.

2. I checked my hosts file and there were no entries of servers to block. I did not download and create another hosts file, but will do so if I'm mis-understanding something.

3. I ran a pathping with the following results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>pathping

Usage: pathping [-g host-list] [-h maximum_hops] [-i address] [-n]
[-p period] [-q num_queries] [-w timeout] [-P] [-R] [-T]
[-4] [-6] target_name

Options:
-g host-list Loose source route along host-list.
-h maximum_hops Maximum number of hops to search for target.
-i address Use the specified source address.
-n Do not resolve addresses to hostnames.
-p period Wait period milliseconds between pings.
-q num_queries Number of queries per hop.
-w timeout Wait timeout milliseconds for each reply.
-P Test for RSVP PATH connectivity.
-R Test if each hop is RSVP aware.
-T Test connectivity to each hop with Layer-2 priority tags.
-4 Force using IPv4.
-6 Force using IPv6.

C:\Documents and Settings\Owner>pathping www.moparstyle.com

Tracing route to moparstyle.com [216.67.245.2]
over a maximum of 30 hops:
0 YOUR-0D4B26B6B1 [192.168.1.100]
1 71.96.64.1
2 P1-0.LCR-01.DLLSTX.verizon-gni.net [130.81.34.44]
3 130.81.10.90
4 130.81.15.10
5 0.ge-1-1-0.cr1.ewr1.us.nlayer.net [69.31.95.165]
6 pwebtech.0.ge-2-1-0.cr1.ewr1.us.nlayer.net [69.31.95.82]
7 65.98.0.38
8 * * *
Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 YOUR-0D4B26B6B1 [192.168.1.100]
0/ 100 = 0% |
1 16ms 0/ 100 = 0% 0/ 100 = 0% 71.96.64.1
0/ 100 = 0% |
2 15ms 0/ 100 = 0% 0/ 100 = 0% P1-0.LCR-01.DLLSTX.verizon-gni.net
[130.81.34.44]
0/ 100 = 0% |
3 50ms 0/ 100 = 0% 0/ 100 = 0% 130.81.10.90
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% 130.81.15.10
0/ 100 = 0% |
5 55ms 0/ 100 = 0% 0/ 100 = 0% 0.ge-1-1-0.cr1.ewr1.us.nlayer.net
[69.31.95.165]
0/ 100 = 0% |
6 58ms 0/ 100 = 0% 0/ 100 = 0% pwebtech.0.ge-2-1-0.cr1.ewr1.us.nl
ayer.net [69.31.95.82]
0/ 100 = 0% |
7 61ms 0/ 100 = 0% 0/ 100 = 0% 65.98.0.38
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% YOUR-0D4B26B6B1 [0.0.0.0]

Trace complete.

I'm not sure if this is the same thing as the TRACERT, but will try that if you advise.

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Two things.
Mar 9, 2005 10:25AM PST

Try the TRACERT and try...
http://www.moparstyle.com

I ran into a nutty one where some DNS didn't do it without the www. But I doubt it will make any diff since the DNS appeared to get it right.

You are, so far not showing any issue I can see on your machine. Does USPS work for you?

Bob

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TracerT results
Mar 10, 2005 1:12AM PST

Here's what I got:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert http:/www.moparstyle.com
Unable to resolve target system name http:/www.moparstyle.com.

C:\Documents and Settings\Owner>tracert www.moparstyle.com

Tracing route to moparstyle.com [216.67.245.2]
over a maximum of 30 hops:

1 16 ms 18 ms 15 ms 71.96.64.1
2 16 ms 16 ms 15 ms P1-0.LCR-01.DLLSTX.verizon-gni.net [130.81.34.44
]
3 47 ms 47 ms 47 ms 130.81.10.90
4 50 ms 50 ms 50 ms 130.81.15.10
5 57 ms 54 ms 55 ms 0.ge-1-1-0.cr1.ewr1.us.nlayer.net [69.31.95.165]

6 57 ms 55 ms 55 ms pwebtech.0.ge-2-1-0.cr1.ewr1.us.nlayer.net [69.3
1.95.82]
7 57 ms 55 ms 55 ms 65.98.0.38
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

You threw me a curve with the USPS. The only thing I associate with it is the postal service.

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Continued...
Mar 10, 2005 11:21AM PST

It's not your machine.

" 6 57 ms 55 ms 55 ms pwebtech.0.ge-2-1-0.cr1.ewr1.us.nlayer.net [69.3
1.95.82]
7 57 ms 55 ms 55 ms 65.98.0.38
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out."

You can see that at the 6th hop it failed. Have your ISP contact the owner of that router.

As to USPS, it's what you thought. Can you see the USPS web site?

Bob

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USPS is okay
Mar 11, 2005 1:44AM PST

Yes, I can reach the USPS webite with no problem.

Bob, Thank you very much for all your assistance. Besides helping find the problem you also helped me learn a lot about how the internet functions.

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Best of luck and...
Mar 11, 2005 1:47AM PST

Thank you for being so patient. And if you learn something along the way... Bonus!

Bob