Ask for fix or full refund. Better yet if on a credit card since you can call the card company and start the arm twisting.
This is not your issue to fix. Just to go get your money back.
Bob
About one-forth of the time when I boot up my BRAND NEW HP Vista laptop I get an error message to the effect that there has been an Unauthorized Change to my Vista License, and the machine will refuse to boot up any further. What the hell is that all about? It takes another reboot or two for the machine to finally boot up properly. Does anyone know why this occurs? I did NOTHING to the Vista license. I am starting to really HATE Windows Vista.

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