this receiver will only up covert video to component video output.

so if you hook up something with component or S-video it will output video via component video, the only way to send a signal to the TV with HDMI is to hook up everything to the receiver using HDMI.

If you want to hook it up the way you have it, you will need to move up to the Rx-V663 model, it will accepted any type of video and send it to the TV via HDMI.

You should tell the salesmen to learn there product line or leave there job and make room for someone who cares. lol

good luck