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I am runnning latest Yahoo Music Engine Jukebox with Windows Vista Premium. When I try to play imported tracks in My Music I get error message "unable to play media (unresponsive)". Anyone have ideas to correct?
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Same issue here. I am running Windows Vista Premium and get the error "Unable to play media (unresponsive)." with every song, including those that are not subscription/DRM based. Some do, however, play just fine with Windows Media Player.
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I wish I were not entirely surprised by this. I have been using this service for about 18 months now and it seems like this software always has something going awry with it. This is just the latest. Unfortunately, their web support site is even more hit or miss than the software! But at least they finally (as in, with the very latest update) seem to have fixed their issue with constantly looking for something over and over and over and over and over again that caused the hard drive to thrash for the entire session. I personally am beginning the think the ! at the end of Yahoo! is quite appropriate. Hey...Yahoo! Start running your software through QA and common sense filters!
It is pretty unlikely that the fine team over at Yahoo! even knows about this. Why?
Reason 1: The "Yahoo! Answers" site (pretty similar to this site) had a posting on this but it was deleted. Deleted by Yahoo! Reasons given include: "The question had no answer and expired", "The question violated community guidelines"
<I guess calling them out on an obvious and widely scattered software bug violated their community guidelines -- nice censorship>
Reason 2: Their "Customer Care" link won't even let you select Vista as a valid operating system. I will remind you, however, that Yahoo! positions their Jukebox software as being Vista compliant.
Reason 3: Their "Technical Support" link apparently must install an ActiveX control if you are to complete their online form, as it attempts to submit your system information along with the technical support request. But can you guess what I'm about to say next? You guessed it. The ActiveX doesn't work on Vista either, so you can never complete the upload. It simply crashes IE! But not to lay too much on Vista here, because it didn't work when I tried to submit the same information from a WindowsXP machine. I mean, honestly Yahoo!!
My iPod is looking better and better every day. Heck, at this rate I might even scrap my Creative Zen player and forego the entire subscription experience (and what an experience it is fast becoming) for a nifty new Zune player. I bet these two work with Vista!
I am using Vista Business and am having the exact same problem. I am desperate to find out why it is not working and can't find any information other than many posts on forums saying others are having the same problem.
I am the one who posted the Yahoo Jukebox question on Yahoo Answers. I went back a few days later and my question had been deleted. I asked in a very respectful way and boom, they just took it down.
If and when somebody knows why this "unresponsive" thing is happenign, please let me know.
BTW - I used to get this for awhile while use XP and I realized that I need the latest version (needed to upgrade) of Windows Media Player. I downloaded the latest version of WMP (v11) and it started working fine. Apparently YMP leverages some elements of WMP and needed the latest version to work. With Vista, I have the latest version, but my hunch is has something to do with these softwares not working together yet.
Sucks - I am a paying customer of YMP.
Who knows? But at least you'll be in a better read forum than this one.
Bob
Running Vista on new Dell computer. (Transferred files from old computer.
Same problem here. Cannot play any music files that were previously downloaded from Yahoo Jukebox or files that were added by cd. Also cannot play on Media Player any files from Jukebox that were purchased from Jukebox.
Your fix totally worked (i couldn't play mp3s in itunes, media player, real player...songs wouldn't start at all)...thank you...worked like a charm.
VISTA...ughh
If you have a dell or intel board with sigmatyl audio disable it. Let vista install driver DO NOT INSTALL SYGMATEL DRIVER
This will work
Are you using a Dell computer? If so, please try the following: Go to the Control Panel, choose sound, highlight the signatel device and choose properties. Go to the enhancement tab, and click "disable all enhancements"
This worked for me on a Dell XPS M1710 with Vista Home Premium and the SigMatel sound drivers.
thx, paw
Thanks John680. Your solution partly solved my problem. At least I can now play some music on Yahoo Jukebox. I am sorry that I didn't listen to those who said not to buy Vista until they get the bugs out. In order to play previously downloaded music (XP)on old computer I am told by Vista to download version 8+ Jukebox and that would solve the problem. I downloaded the current version 10 and what do you know, it's incompatible with Vista. I have had it with companies that have no method of response (Yahoo), you simply can't find them.
I found a fix on a yahoo message board - the problem is in the Sigmatel software. Here is the post:
Found a workaround for now...for those with Dell's at least.
Go to the Control Panel, choose sound, highlight the signatel device and choose properties. Go to the enhancement tab, and click "disable all enhancements"
It lets me play yahoo music agian, and got rid of a lot of issues i was having with windows media player too. hope Sigmatel can fix the driver issue then if that's it.
I too am a bit frustrated with YMJ. It appears that it does not recognize some of my music files and also wiped some of my tags off of some songs in the genre field of the tag. Now I have a desktop with music jukebox ver. 10 on a xp platform and it works just fine. I transfered all my music files to my new laptop with vista premium and then downloaded YMJ. This is where the frustration set in. I really like how YMJ looks and organizes playlist's and so forth, but hey, there's still a bug within the core. It simply won't play certain songs, and yet when I play them through Winamp or Media player they play just fine. Of all things, I had to resort to Winamp on Vista to create my playlists and be my music workhorse! Long Live Winamp!
I had the same problem with Vista and YMJ. The fixes described in this thread worked immediately. Make sure you also have WMP 11 installed.
I'm not sure where to get to this so called sigmatel. It's not in the sound portion from control panel. I have a Gateway Laptop with Vista Premium.
The sigmatel thing was not what did it for me. I followed this piece of advice and YMJ worked perfect on Vista...
""Go to the enhancement tab, and click "disable all enhancements""
Search this answer down on this thread and see the details.
good luck
Like Hawk, YMJ is STILL not recognizing some of the songs I transferred from my old XP computer. Have you found a solve for this, Hawk? Anyone?
I'm getting messages "Return NOT_OKAY from comSftwrAllocDspMem"
AND
"Memory Allocation failed in comSftwrAllocDspMem"
Still frustrated here. I did disable all enhancements. Still YMJ did not recognize some songs as well as some tags of the genre field. I also disabled the sigma tel driver and in doing that nothing would play...so all in all I guess we will have to wait untill YMJ comes out with a Vista Fix unless someone out there can come up with something else. I think those fix's in earlier threads were for a Dell. I'm a Gateway Laptop with Vista. So I'm back to using the old reliable Winamp. Good Luck!
I am running Windows Vista Business. Yahoo Jukebox isn't playing files from my own computer for some reason. Any ideas?
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