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Resolved Question

XPS420 sound card driver

by Oct 12, 2012 7:23AM PDT

I need to update the driver for my sound card. None of the system tools give me access to see what the card is so I can check for a driver update. They say the information is missing from my system.

Problem is I get no sound from video I import from my new sony camcorder. This is the only time I have any sound issues

Discussion is locked

steve0526 has chosen the best answer to their question. View answer
5 Posts
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Best Answer

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I doubt this is a driver issue.
by Forum moderator Oct 12, 2012 7:41AM PDT

If other sounds work and not this video file I'd consider this to be a CODEC issue.

I'll stop here since you wrote you are importing video and as such would only need this tip to go looking for titles such as MEDIA INFO to find that CODEC.

And again, CODECs are not a Dell's site.
Bob

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CODEC issue?
by steve0526 Oct 12, 2012 3:43PM PDT

I am not extremely fluent in this jargon, but I have heard of CODEC's before. Do you have a recommendation of how I proceed from here?

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Yes.
by r. proffitt Forum moderator Oct 13, 2012 1:13AM PDT

I noted MEDIA INFO to look at the file to see what CODECs are needed. I put MEDIA INFO in all capitals to make it stand out and since it is easy to find with any search page, I didn't supply any link.
Bob

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CODEC Issue
by steve0526 Oct 13, 2012 5:56AM PDT

Awesome, thanks so much! I spent 3 hrs on the phone trying to get help fixing this, and you resolved it in 1 minute!. I searched on media info, downloaded the app, found out the CODEC of the file, searched and downloaded that and, whoala! Sound!

Thannks so much for your help!!!
Steve

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Good to hear (pun intended)
by r. proffitt Forum moderator Oct 14, 2012 3:14AM PDT

Sorry for the short answers with no links but this is all volunteer and I don't add links when the words should suffice.

-> Sadly I think this is an indictment of the industry. That is, why didn't the system go get the missing part?
Bob

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