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Question

XPS won't boot up after Windows Update

by Kat4547 / July 21, 2013 9:34 PM PDT

I can't get my XPS 630i to boot up. after the initial Windows start up screen I get this screen on my monitor and it never opens to Windows where you log in. I run XP on this machine and this just started after I broke down and did a Windows Update. I'm thinking I should just delete the recent updates in the Control Panel ADD REMOVE Programs option.

I've tried setting the boot options to default, and used the OS disk to boot up. I'm also not able to use any of my restore points! Now I have to boot up in safe mode to even see a desktop.

Any other ideas?

Picture of dotted screen...
http://i124.photobucket.com/albums/p6/Kamus4547/Monitorfilledwithdots_zpsdf4c01b9.jpg

Kat

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All Answers

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Answer
That's typical of
by R. Proffitt Forum moderator / July 22, 2013 1:14 AM PDT

Either a failed video card or a driver issue. Since no one takes drivers from Windows Update I fear it's a machine in need of repairs.

About System Restore your post is unclear. That is, many write such because they have Norton or Kapersky and didn't perform that extra step to use System Restore. I don't write what step that is because it's a shame that such suites interfere with the OS.
Bob

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Video card testing
by Kat4547 / July 22, 2013 8:46 AM PDT
In reply to: That's typical of

Would running dxdiag show any issues with the video cards? I have two of them in that machine. When I try to restore to an earlier restore point I get a message saying that restore point can't be used because of missing files. I don't know what I can do about that. I don't have Norton or Kaspersky, and only use AVG free anti virus and Super AntiSpyware with the Windows XP firewall. My monitor is new, about 3 weeks old. I've unplugged and replugged it in to see if that was a problem but it doesn't change anything.

Kat

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No to dxdiag.
by R. Proffitt Forum moderator / July 23, 2013 10:57 AM PDT
In reply to: Video card testing

I've found the best test is to swap cards.

As to missing files I've cured that in the past with SFC /SCANNOW (which is widely discussed.)
Bob

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scannow
by Kat4547 / July 28, 2013 10:53 PM PDT
In reply to: No to dxdiag.

I will try this and see if it works. Thanks so much for all the info!

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