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General discussion

XPS M1330: Dead Graphics Card not being replaced

by XPS_User Oct 25, 2010 4:47PM PDT

Hi,

I have a Dell XPS M1330 which is affected with a bad graphics card, that under the NVIDIA class action lawsuit you can claim a replacement for

http://www.nvidiasettlement.com/index.html

Thing is I am not in the US, and my Dell is outside the warranty period. Under the waranty period my entire motherboard and LCD were replaced due to the same graphic card problem, now I have had the same problem and had to pack away my laptop just when it was 2 yrs old.

I want to know is there any recourse available for affected customers outside of the US? To me its very blatant that Dell will replace the faulty card for US customers free of charge, while leaving the non-US customers with the same problem with a hefty charge.

Model: XPS M1330, Code Q510957
Graphics Card: PN039, -NVIDIA(R) GeForce(TM) 8400M GS with 128MB GDDR3
Location: Singapore

Discussion is locked

3 Posts

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M1330 Video

by kedscnet Oct 25, 2010 9:09PM PDT

There has been a class action lawsuit filed because of this. Search the web for information.

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Pls read

by XPS_User Oct 26, 2010 12:57AM PDT

Yes I am perfectly aware and I have linked to their website as well, as I mentioned the class action lawsuit only covers you if the purchase was made in the USA. Do read before you post

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Recourse?

by r. proffitt Forum moderator Oct 26, 2010 5:20AM PDT

I would be guessing you want this fixed for free. That chipset is now well known as to the problems.

If dell won't fix it for free, then you pay for the fix or move on.
Bob

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