As this point, I would suggest that you press F8 while the computer is booting up--e.g. while at or right after the momory test--whereby you will be presented with the boot menu. Choose "...last good configuration...." and follow screen instructions.
My hp pavilion ze5000s laptop with xp home edition stops at the blue windows xp welcome screen every time i try to turn it on. I don't want to loose the files on my computer and i can't find the disks that came with the computer to restore it. Please help

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