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General discussion

XP will not load, displaying Floppy diskette seek failure...

May 31, 2013 8:04AM PDT
Question:

Windows XP will not load, displaying "Floppy diskette seek failure..."


My Windows XP Home Edition will not start up. Message reads: Floppy diskette seek failure, press F1 to continue. After pressing F1, I get a blue screen reading: Windows has shut down to prevent damage.

Get same message after trying: hitting F8 to boot to Safe mode, hitting F2 setup to change boot sequence to remove floppy drive from sequence. Any ideas on what this could be and how I can fix this? Please help. Thanks.

--Submitted by Jon D.

Discussion is locked

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follow-up to previous post
Jun 7, 2013 11:47AM PDT

As a follow-up to my previous post, the fact that you're getting a stop error (blue screen of death) indicates something is seriously wrong either with the operating system or the hardware, or both. Again, another reason to suspect your hard drive may have errors, and to scan it for errors immediately. Use another computer to download and burn Seatools for DOS to a CD-ROM... it's free. If all checks out OK, at least you're assured that your data is safe.

Paul Ronco, Computer Technician

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Floppy diskette seek failure
Jun 7, 2013 12:11PM PDT
Even if you haven't got a floppy drive, there can be a connector on the motherboard and BIOS write it into the Boot Menu. Go into BIOS and disable it in the Boot Menu, make either C:/ drive or CD/DVD drive the primary and the other the secondary boot device.
If a floppy drive is fitted, disconnect it from the motherboard and disconnect the power supply. Its not the best idea in the world to keep supplying power to a broken device.
Floppy drives were kept on older XP computers, it was the only way to install the SATA drivers if SATA drives were installed. Windows couldn't recognise the drives until the drivers were in.
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nope
Jun 7, 2013 12:17PM PDT

If the computer worked beforehand, I don't see what changing BIOS settings is going to do now. Also, the stop error he is receiving after continuing with the boot process proves that the hard drive is being recognized, at least to some extent. For some reason Windows is not working. Strong bet it's a dying drive. He should do a hard drive scan.

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Floppy Troubles
Jun 8, 2013 6:18AM PDT

Floppy drives are bad about being faulty and going bad. They are so bad that you are better off not using one if possible.

I have not used one in over 7 years or so. Almost anything can be just downloaded off the internet. If not a USB flash drives works a lot better.

The OS tries to test all the drives at sratup. Normally the floppy is only used when there is trouble or to boot with no hard drive or load BIOS/Drivers. If you remove it from the BIOS drive list it will not hurt anything. It will just be unusable until you change it back. However, I think it works better to just remove the floppy drive or just disconnect the drive cable and power cable.

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XP will not load
Jun 7, 2013 12:25PM PDT

After 88 month my XP did the same thing. Go to 'System' and remove the floppy. Then click F2 and change the boot sequence.
NO MORE PROBLEMS.
HP Graphics

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this recurrent BIOS solution
Jun 7, 2013 12:30PM PDT

I assume you mean System - Device Manager. You think it's a corrupted floppy driver in Device Manager? If so, how is he supposed to access Device Manager if he can't get into Windows? I suppose a dead floppy drive, or bad cable, with the BIOS set to boot from floppy could cause the error as well as the blue screen. It's the only explanation that would explain why the computer worked beforehand but doesn't now. Still, I'd say it's much less unlikely than a dying hard drive, and would require a lot more effort. He should burn a copy of Seatools for DOS and test his drive's integrity if he's never done it before, and if the computer is as old as it sounds.

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Pronco, seriously how wet behind the ears are you?
Jun 7, 2013 1:36PM PDT

I've run into this problem many times, BIOS gets reset due to dead battery or similar incident, stop error on all but keyboard, there is no floppy, stop error, remove from boot list and from active detect list, problem solved, as many have said already.

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Limited info
Jun 7, 2013 1:06PM PDT

Taking the authors info as is, I had to dredge through a few old trouble slips. In that point of the PCs evolution, floppies, having moved from huge 8 inch, to 5 1/4 inch to final 3 1/2 inch hard case diskettes. The most common problem turned out to be a failed, dead CMOS battery and it was unable to accept or hold any settings. Can be difficult if the machine doesn't have a diskette drive to try and load something bootable. Another fault was tacked to a failed IDE controller chip (it supported the floppies too) that was on the MOBO. Usually a failed CMOS battery is accompanied by random faults that are intermittent and even get stuck in a reboot loop.

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yes
Jun 7, 2013 5:01PM PDT

Good call. It might be a bad CMOS battery. Still, I'd expect him to be experiencing BIOS reset warnings, and problems with Internet browsing due to certificates coming up as invalid as a result of a bad date and time. Still, perhaps he's been experiencing these problems for a while now, and failed to mention them in his description of the error, not thinking that they were related.

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Floppy Diskette Seek Failure
Jun 7, 2013 1:14PM PDT

The times I have seen this is when Drive C, where XP is supposed to run, has failed. Your BIOS goes through your Boot Order, couldn't find XP on Drive C, and stops on "Floppy diskette seek failure" because it is the next drive in line to look for XP and you didn't have a bootable floppy disk in the floppy drive. Try putting a boot disk in your floppy, wait for it to load, then see if you can find Drive C. I bet it does not show up, in which case I hope you have good backups of your data.

One thing you can try: If you have a good hard drive identical with your dead Drive C, take the control board off the good drive and put it on your dead drive. This may fix your Drive C. If not, you need a new hard drive.

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Bad Cmos battery?
Jun 8, 2013 1:21AM PDT

A good call. Even a low battery could cause the bios settings to change. You can get the replacement from most any hardware store or Radio Shack for about $2.50. Since this is an XP System the battery could be 5-8 yrs old.

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The problem is most probably in the boot sequence.
Jun 7, 2013 1:17PM PDT

Enter the bios at startup using the F2 key or what ever key that gets you into the bios setup. Find the section labeled 'boot sequence'. If the Floppy drive is above the Hard drive the system will look for the boot record from your floppy drive even if you don't have one. Since it can't find the boot record it will give you this error. Your boot sequence should start with your hard drive followed by one or more of your DVD drives followed by what ever you want. This way when your system boots it will look first for the boot record on your hard drive. If your hard drive fails it will look for your start up disk on your DVD drive.

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Fixed?
Jun 7, 2013 1:29PM PDT

Did you get it fixed? If so what was the fix?

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Let's try a case distinction here ...
Jun 7, 2013 2:15PM PDT

Lots of good answers so far, but the problem was incompletely stated, so we are largely guessing. One important aspect wasn't mentioned at all so far.

Okay, case distinction:

Does your system have a Floppy drive or not? And is it working?

Does your BIOS say you have a Floppy drive? Have you changed that recently?

Do you actually still need/use floppies?

So, obviously, if you don't need the floppy drive, the suggestion will be to remove it and eliminate references to it in the BIOS - also change the boot sequence to eliminate the floppy drive. Even if ultimately you want to put it back in, it would help matters at this point if you could exclude it as a source of error.

The important aspect I didn't see mentioned at all so far is this: Could it be that your system is trying to boot from the floppy drive because your regular boot device - your hard drive? - is out of commission?

In the olden days we used to run boot sequences that would try the floppy first and if there wasn't a disk in there it would try the hard drive. Today we often have the hard drive first, then the CD/DVD drive, then any USB device that might be bootable, then the floppy and sometimes as a final option the network.

(Yes, I also have an old system that will hang if mass storage USB devices are connected at boot time, and I always thought that was a bug. But maybe I could have configured that away as was suggested here.)

But what I am getting at here is that "other boot devices" are nowadays often only accessed if the primary boot device, the hard drive, doesn't work.

So let's find out if that isn't where the real problem lies. And if so, here is your next case distinction:

Is the hard drive dead or can it be read but won't boot?

In the first case the answer is easy (I hope for you): Get a new drive and restore from your latest backup. You have a working backup, don't you?

In the second case it is a matter of repairing the Windows installation using an install CD/DVD. If you aren't very experienced with this, I suggest you get help with it. It would also be wise to back up all user data on the drive before you attempt the repair. For this it may be necessary (or at least convenient) to remove the drive from the computer and temporarily connect it to another one, possibly using a USB adapter.

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Drive C Bad
Jun 7, 2013 10:34PM PDT

See my post above.

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Hard drive bad?
Jun 8, 2013 1:03AM PDT

Usually when the hard drive is bad you get a different error message. You would get the message "Operating system not found". Which is a shock...

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Loading WP Pro 64 Bit on new build
Jun 7, 2013 3:53PM PDT

I wanted to build a new computer and I wanted 64 Bit so I tried XP Pro 64 Bit on a new hard drive and the system asked for a floppy for copying files. I don't have a floppy disc anymore and I didn't want to mickey-mouse around by getting one with an extra PCI card to accommodate an IDE cable. I can't remember if I went into the bios or not but I looked on the web for answers and came to the conclusion that it wasn't going to work so I went with Windows 7 Pro 64 Bit and I'm very happy with that decision.

John47B

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When it happened to me...
Jun 7, 2013 4:05PM PDT

I'm not a pro by any means, but when I had this issue years back, the disk drive had to be replaced. It solved the problem. Of course I did not do it myself, I have a great tech guy who does all my stuff.

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XP will not load, displaying Floppy diskette seek failure...
Jun 7, 2013 4:28PM PDT

you use dvd-rom or cd-rom for window xp and for other windows. Get easily window. You don't use floppy diskette for windows its gives error.

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"Floppy disk failure"
Jun 7, 2013 4:52PM PDT

I read this and tried an experiment in order to help.

I have various systems with single OS's and multiple so, I chose the simple route, the machine with only XP (Pro) on it. I disconnected the floppy and true-to-form, got the same message. SO, instead of going through the mucking around with bios updates (DANGEROUS! - Even the correct ones can fail and you end up with the world's most expensive door-stop), I simply went into the set-up side of the bios and deselected "Floppy seek" and hey presto - Straight into XP np at all.

I then shut down, reconnected said floppy and the floppy registered on boot and THEN returned the floppy seek, within the set-up back to where it was.

I hope this helps - Good luck.

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Windows XP will not load, displaying "Floppy diskette seek
Jun 7, 2013 5:15PM PDT

This is very simple to fix. Go to Home Depot to the tools section and buy the Best Hammer on the market and strike the floppy Disk 5 times as hard as you can. If this does not work hit it 10 times. Then have a Beer and relax,

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Good Luck is what you need!
Jun 7, 2013 5:20PM PDT

Regardless of the BIOS setting, on Windows startup, the floppy drive will be cycled during the startup test. And remembering that 10 year old BIOS where not particularly forgiving regarding floppy issues, I suggest the following:

As it's a floppy "seek" error, it may be either, the floppy has gone bad (if in the drive), the floppy drive has gone bad, or the motherboard floppy drive service.

First, unless you are booting from the floppy, remove the floppy and try it. If you need to boot from the floppy you have two choices. One, try someone else's boot floppy. Two, try your floppy on another computer that has a floppy drive. Good luck with finding either.

Second, if you don't need to boot from the floppy, make sure a floppy is not in the drive. Start the computer. If you get no error, you are done.

Third, if after Second, you do get the seek error, then physically disconnect the floppy drive inside the computer. Two choice here too.

Note: the next steps involve disconnecting and/or removing hardware. Make sure the computer is powered down for each of those step. Computer equipment is not kind to plugging and unplugging with the power on.

One) If the floppy drive is connected to the motherboard, disconnect the floppy drive at the motherboard, and restart the computer into the BIOS. Make sure that the floppy drive is not listed. Restart the computer. If you now get a seek error, then I suggest it's a motherboard issue.

Two) If the floppy is connected to a plugged in card, unplug the floppy drive first, restart the computer, check the BIOS for no floppy drive. If you get the seek error, unplug the card, restart the computer, again check the BIOS for no floppy drive. If you still get the seek error, then again it points to the motherboard. If there is no error, then it's either the floppy drive or the card. So you can try to replace the card and/or the floppy. Good luck with that too.

Hope any of this help. I feel for you, my 9 year old Dell laptop runs XP, and so far it has run VERY well. It's been a tough little machine, but any day now...

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Am I missing something?
Jun 7, 2013 10:43PM PDT

My first thought was like most everyone else's - to remove the floppy drive from the boot sequence and or shut it off and disconnect it. But he says:

"Get same message after trying: hitting F8 to boot to Safe mode, hitting F2 setup to change boot sequence to remove floppy drive from sequence."

I'm assuming that he's hitting F2 to get into the bios, and that all he gets is the same error, NOT the bios. F2 is not the normal (to me) key for entering bios, so I don't know if that's what he means or how he knows to do that if it is. DEL has always been the bios entry I've used.
Anyhow, if he can't get to the bios it makes every suggestion to do that moot.

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Floopy seek - turn off
Jun 8, 2013 2:19AM PDT

Go into your CMOS setup by pressing DEL or F2 and disable floppy seek. The floppy see feature is used to discover the size floppy in the drive. The are probably and 740 kb floppies anymore. Now they are 1.4 meg so the seek is not even necessary. Just a thought.

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Where in the Sequence are You Getting the Message?
Jun 8, 2013 2:27AM PDT

If this is happening at the post, then there is nothing you can do about this by changing the OS. If this is at the point where it is trying to load the OS, you have two possibilities. Either the floppy is higher in the boot sequence than the hard drive or the hard drive may be bad, in some way. Do you get a chance to hit F8 to get the boot options such as safe mode? That is part of the OS. If not, then this is boot.

As others have suggested, I'd take a look at the BIOS settings by hitting F2 early in the boot. Check the boot order. Hopefully, the floppy is higher in priority than the hdd. If not, it could be a bad hard drive. If you can disable the floppy in the BIOS, do so. If not, you probably should disconnect the cables going to it in the hardware. By disconnecting the cables, that will remove the floppy from the XP device manager.

Can you boot to a utility partition? This would be a good test as well. (FCool. Usually, if you don't have a disk in the floppy disk drive but the hard disk is not working, you usually get Operating System not found errors. I would disconnect the floppy cables and test and go from there, especially if you can't get into the BIOS settings to disable it there.

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Boot Order Doesn't Matter
Jun 8, 2013 9:55PM PDT

If an empty floppy drive is first in the boot order, it does not display an error message; BIOS will just go to the next device listed in search of an OS. It will try the floppy (you can see its drive light come on briefly), then it goes to the next device without stopping and with no errors. Only if the floppy is the last device searched will it display the floppy error, which means probably a Drive C failure.

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Only in A Perfect World
Jun 10, 2013 3:40PM PDT

I agree that is what is SUPPOSED to happen. However, it will hit the floppy drive anyway and, if all is well but there is no floppy disk, it will goto the next drive. If there is a floppy diskette but it is not bootable, then you get operating system not found and everything stops. However, if the drive is broken, all bets are off. It could return that error.

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I would replace the CMOS battery
Jun 8, 2013 7:52AM PDT

Considering the age of the computer, it's the right time for the CMOS battery to have died or be near death. That will cause all kinds of boot problems.

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Windows XP 2003 vs. Windows XP 2013.
Jun 8, 2013 11:24AM PDT

In 10 years this Operating System has been upgraded, updated, re-configured & reconfigured, thus, each time its re-configured you get a new operating system compatible with new programs & computer features. This negates many old programs or render them obsolete & windows driver are forever lost, to make them work. Windows XP is 10 months from being shut down with support or obsolete, therefore it is not being updated to its fulliest, this is what cause Window XP Home not to work on diskete, there is no driver update on Service Pack 3.

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XP will not load
Jun 8, 2013 7:58PM PDT

I've given the solution which I have now experimented with in my lab twice. Floppies are NOT deemed to fail often as some people "suggest". Jon - Look for my tests of yesterday. DO NOT muck around with ANY updates to the bios and just follow my simple steps posted in my previous.

For those who do not know. The floppy drive remains, even today, the BEST way of returning a computer back to factory condition. My floppies have NEVER failed (NOT a Wife joke!).

The simple solution is ALWAYS the best!