General discussion

XP SP3 Start up problem

I recently downloaded a McAffee security update through my service provider who is BT. The computer required a restart to activate but would not complete the start up beyond showing my screen server then going through the restart over and over again. I managed to restart the machine by causing it to crash and starting up in safe mode which allowed me to remove the security software, I had tried the software start up several times without success. I have downloaded Microsofts essentials software and the start up remains the same as before with the Mcaffee system. Once sterted up the machine runs fine, I am now using avasts security but not keen on trying a restart, can anyone throw any further light onn the problem please???

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It could be them or it could be us.

I encountered this with another title and the cause was not the security software but a ROOTKIT that we found after the security software failure (just like your story.)

What is hard for everyone is they might get uppity or dig in their heels that McAfee caused the issue when there was something else amiss.

Hope this helps,
Bob

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xp start up

Thanks Bob for your reply to my problem. I understand that , as you say, some people might get uppety with McAffee, I'm not in that group though. All I am interested in is curing the problem, not pointing the finger of blame.

You didn't say how you overcame your own problem, what did you do???

Thanks again,

Regards

Tim

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Grif has great advice here.

Grif posts about other tools to scan with -> http://forums.cnet.com/7723-6121_102-378815.html

And the terrible truth is that once malware or any pest has been on the system you may find this or another app to fail. Fixing it runs from simple (?) scans such as Grif notes removing what is found to use of the SFC /SCANNOW to the start over (reinstall windows.) So far Microsoft has yet to deliver a procedure to repair this OS short of a fresh install.
Bob

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xp sp3 Start up

Thanks again Bob for your pointer, it makes interesting reading, I'll give it a go.

Cheers

Tim

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