I've gotten about two of them from MS, and rather quickly. Early on, they were having problems with their online ordering system, so it's possible your order never got processed. I'd just try again.
I ordered SP2 directly from MS the last week of August. The CD has yet to arrive. When I upgrade I prefer to do so from a CD. Has anyone any experience on receiving this from MS, how long it takes, how well this works compared to downloading, etc.
I look forward to your suggestions.