XP shuts down, but still have to turn off

by lesley Nov 30, 2003 3:30PM PST

Hi guys,

have just done a clean reinstall of XP PRO on a reformatted partition. XP shuts down ok, but computer does not turn off, I get the message "it is now safe to turn off your computer".

Can't remember where I went before to get automatic shutdown.

Thanks

Discussion is locked

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Re:XP shuts down, but still have to turn off

by r. proffitt Forum moderator Nov 30, 2003 8:16PM PST

"Tip: If you are asking for help to troubleshoot a computer-related problem, please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution."

Given you just installed XP, the lesson here is that Microsoft will not update your BIOS or ask you go fetch your motherboard drivers nor does XP ask you try ACPI or APM settings in the BIOS. Your hardware may not support turning off the power.

Bob

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Re:Re:XP shuts down, but still have to turn off

by lesley Dec 1, 2003 4:45AM PST

Hello Bob,

Pentium 111 processor with SSE
BIOS AGP version 3.11.00.02
Gigabyte motherboard 6vx7b-4x
XP PRO

Updated motherboard drivers some months ago. Was running XP PRO on another partition but had lost sound and could not get sfc /scannow to restore damaged files. Eventually decided to start a complete new clean install on another partition.

When I installed the first time on my other drive, I had this same problem. Select for shutdown, shutsdown to "it is now safe to turn off your computer". I got a fix from ZD net, may have been reply from David. Should have saved it!!!

I think it may have been a registry alteration??

Thanks, Lesley

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Read this shutdown article.

by r. proffitt Forum moderator Dec 1, 2003 6:44AM PST

http://aumha.org/win5/a/shtdwnxp.php

Notes that on some boards you manually enable ACPI.

Bob

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thanks Bob, great article

by lesley Dec 2, 2003 3:05PM PST

this will help immensely

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Re:XP shuts down, but still have to turn off

by David Chan Dec 2, 2003 7:50PM PST

Lesley,

In your case this link should provide the solution:

How does Windows XP install Advanced Power Management (APM) support?

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And the answer from Microsoft....

by David Chan Dec 2, 2003 7:54PM PST

"It is Now Safe to Turn Off Your Computer" Error Message When You Try to Shut Down Your Computer.

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thanks guys, its working perfectly now

by lesley Dec 3, 2003 3:53PM PST

thanks guys, its working perfectly now (and I've saved the links in case...

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Thanks David...

by glenn30 Dec 3, 2003 11:02PM PST

The answer to a long sought after irregular shut down procedure was found in your post. The Advanced Power Management (APM) is now checked and the shutdown is perfect and completely normal.

Thanks!

Glenn

XP shuts down, but still have to turn off

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