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XP Recovery Failure on Compaq Presario 6400NX

by gipe221 / March 11, 2007 3:20 AM PDT

I tried connecting a new HP printer to my Compaq Presario 6400NX. After several sessions with HP tech support they decided the problem was with the OS and we tried to recover XP from the boot partition or from the hard drive. That failed so HP sent me the 5 CD recovery set and I tried recovering the system. During the recovery process several different messages popped up including, missing files, files that could not be recovered and cannot open database. During another session with HP tech support we erased the hard drive and tried again. They decided the CDs that they sent were defective so they sent me another set. Again I tried to do the recovery and I once again got the same "error" messages and eventually the recovery failed after the system rebooted. After several hours it gives an error message that the recovery failed.

Now HP tech support wants me to take my PC to an authorized dealer. I have read something about updating the BIOS. Does anyone have any suggestions (other than buying a new PC).


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Something I've encountered.
by R. Proffitt Forum moderator / March 11, 2007 3:26 AM PDT

If the machine has USB items plugged, this can cause such to fail. Try it with just the parts the PC came with.


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I should have mentioned
by gipe221 / March 11, 2007 3:39 AM PDT

The only things plugged into the computer are the monitor, keyboard, and mouse - thanks for the suggestion

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Last idea. Did the machine...
by R. Proffitt Forum moderator / March 11, 2007 3:42 AM PDT

Boot from the recovery CD?

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more details
by gipe221 / March 11, 2007 3:52 AM PDT

First I change the BIOS to boot from the CD. The system restarts and reads the first CD and goes into system recovery. During recovery messages pop up as I mentioned in the first post. The system goes through all 5 CDs and attempts to complete the recovery. I then change the BIOS to boot from the hard drive and restart the system. During the restart process, the system fails to come up.

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I wouldn't have changed the BIOS the second time.
by R. Proffitt Forum moderator / March 11, 2007 4:09 AM PDT
In reply to: more details

But it looks like the recovery CD can't restore the machine for some reason. If it was mine I'd try a new hard disk.


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