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XP Problem - advice appreciated

by jtob2 / December 19, 2007 2:59 AM PST

I am working on a friend's PC and have encountered a problem related to the mouse and Keyboard being inoperative in Windows.

The machine is a Dell E-310 with 3.0Ghz processor, 512 Meg RAM, XP Home and USB Keyboard and mouse.

The machine boots into Windows and reaches the login screen OK. However, the Mouse and Keyboard are completely inoperative leaving the system stuck at the login screen.

The Keyboard works fine when the machine is booted into the BIOS setup menu.
I also booted the machine using a Knoppix CD and both the Keyboard and Mouse work perfectly in Knoppix. This seems to rule out any hardware issues and points to Windows as the culprit. Dell did not provide a CD with the Windows installation disk so I am kind of stuck on the problem at this point. The machine is past its Dell warranty date.

I appreciate any advice and direction on what to try next.

Thanks,

Jim

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Look in the bios for...
by R. Proffitt Forum moderator / December 19, 2007 3:40 AM PST
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Look in the bios for.....
by jtob2 / December 19, 2007 5:48 AM PST

Hi Bob,

Thank you for the response.

I have tried toggling all the USB options in BIOS On/Off/On again with no success. I also tried Safe mode. Oddly, the screens starting up to Safe Mode look like a normal safe mode startup but the system ends up at the same Windows log in screen as a standard startup, Normal Video and No VGA mode, no mouse or keyboard. It doesn't actually get to Safe Mode.

I looked at the articles you recommended but I cannot perform any registry edits without getting into some form of Windows.

Have I missed something or do you have any other suggestions.

Thanks again for responding.


Jim

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Try a PS2 connected keyboard.`
by R. Proffitt Forum moderator / December 19, 2007 7:24 AM PST

The mouse is optional in Windows since we can navigate without one but PS2 connected items may have to be used.

Bob

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Try a PS2 connected keyboard
by jtob2 / December 19, 2007 8:11 AM PST

Ah - I wish it were that easy.

This particular Dell comes with no PS2 ports so there is no such option available.

Perhaps the only recourse is to use the "Dell PC restore" option.

I dislike doing that since it causes the loss of any other installed programs and user data.

Any other thoughts??

Thanks,


Jim

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COMMAND LINE SYSTEM RESTORE.
by R. Proffitt Forum moderator / December 19, 2007 9:51 AM PST
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Windows XP: XP Problem - advice appreciated
by jtob2 / December 19, 2007 11:53 AM PST

Hi Bob,

Thanks again for all your suggestions.
I wasn't able to get the Command line restore to work for me.
I finally resorted to using Knoppix to copy off all the important data files to another hard drive, then restored the Ghost Image Dell provided in the Hidden partition on the main Drive.
I did manage to get the system running without losing any important files and then copied the data files back.
I had hoped for a less aggressive solution but at least it worked!

Thanks again!

Jim

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