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General discussion

XP OEM problems vs. Microsoft.

by eritott / March 12, 2007 6:02 PM PDT

Hi there,
I bought a new desktop, 3 yrs ago, with Windows XP Pro installed from the factory, and of course it was an OEM version, as usual.
The com has a MSI Intel 848P Neo Mother board which I have changed 2 times before on warranty. Now in early February this year, I had to change it again, due to one PCI slot was dead. So far everything was ok.
But, to activate the OS was now a "plenty big" problem. Somehow the technician managed to do it at his own place.
Suddenly, I was going to download a plug-in program to my Microsoft Publisher 2002, of course validation was required. No problem - I had done that several times during the last 3 yeras and everything has been ok. But not this time. Validation failed, Microsoft announced. "The Office XP Pro has to be activated, start any Office program, go to Help - activate product" - No problem, easy job. I did as told but all of the Office programs were already activated, said my com.
So I called up the Microsoft Technical Help desk, and guess if I was surprised.
The answer was very simple.
Since the beginning of this year (2007) Microsoft has started to use a new validation engine, and it tracks down on illegal copies very hard.
Depending on, the man said, If you have an OEM program, with only one licence, and major changes are made to the hardware assembly, such as changing the mother board, the OEM program then becomes illeagal. It can only be used on one computer, with the same assembly. If you then try to reinstall it you have only 30 days time to use it. Because you cannot activate a program that is already activated on another com!
If you have 2 licences, as I have on the OEM OS, it can be used twice, but no more.
So, if you have to make any major changes to your com, and the OS has only one licence it is cheeper to dump the whole com and buy a new one.
THANK YOU Mr. Bill Gates. This solves a lot of dump and trash electronic problems world wide!!!
May I compare this with the automotive world. If you buy e.g. a Ford, and the water pump cracks, you have to buy a new car, or at least a new whole engine. Only the waterpump cannot be changed.
Any one have a solution to this?
Best regards
eric

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Only comment is "that is the way OEM is"
by lacsr / March 12, 2007 9:33 PM PDT

If you changed the motherboard for a like motherboard, you could probably still use the OEM license's number. If you changed the motherboard to a completely different one, then you will need a new license. Just the way it is.

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XP OEM problems...
by eritott / March 12, 2007 9:50 PM PDT

The motherboard was the same make and same model, only a slight different shape. But as a fact, I forgot to mention, that it was "factory repaired/renovated" not a brand new.

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Not sure I understand
by MarkFlax Forum moderator / March 12, 2007 9:35 PM PDT

When you called this in to Microsoft and explained the position, they would have stepped you through the activation process if they accepted that your OS and Microsoft Office product was genuine. That is regardless of the number of times you have activated before, and regardless of the number of changes made to the original computer.

So what are you saying? Are you saying that Microsoft refused to help you activate this OS/Office Product? If so, what was the reason they gave? Is this a different computer, or is the OS not genuine, or is the Microsoft Office not genuine?

If either the OS or the Microsoft Office Product is not genuine, then you will need to contact that technician who "managed" it before and put the problem onto his lap.

Mark

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XP OEM......
by eritott / March 12, 2007 10:26 PM PDT
In reply to: Not sure I understand

Hello MarkFlax, and thank you for your reply.
As I mentioned, the XP OS is genuine, as much I can trust the com factory that installed it, and it has been validated several times during the past 3 yrs, and MS has every time found it genuine. I also do have the XP on a CD with MS holograms etc. I also sent them an e-mail with the result of a test that their "problem tester" made.
The Office XP prof is the same way, but that now failed the validation, even if I have validated it several times before and found ok by MS.
The answer Microsoft gave me was as stated above, that significant changes have been made to the com (motherboard changed) and that is why it could not be activated any longer, due to that it "stings" to the motherboard. As to MS, the OEM product is already activated to an other motherboard number, therefore it cannot be activated to this new one.
So as I said, as to the best of my knowledge, both programs are genuine, and during the past 3 yrs they have been found genuine by MS.
The com is the same, just had to change motherboard, still on warranty.
Therefore I was "slightly" confused by the answer the MS representative gave me. He also stated that from the beginning of this year, MS has improved their validation and from this also their activation of OEM products. - "Sorry George, you lost your licence"!!!
I'm not an IT or com specialist, so I just have to believe what "big brother" is saying. But I can anyway ask questions from others, and maybe be able to solve this problem.
If you have any further questions, please let me have them. I am tracking this discussion.

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I would try again, and talk to someone else at Microsoft.
by MarkFlax Forum moderator / March 12, 2007 11:31 PM PDT
In reply to: XP OEM......
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XP OEM problems
by eritott / March 14, 2007 3:38 AM PDT

Ok, thank you very much guys for your help, it really did help solv this problem.
Solution: The factory had sent a brand new motherboard to the "technician" - who had "accidentaly" changed it to a used one from another crashed com. We are now chasing the "technician".
I also found today a guy at Microsoft that knew a bit more about installing MS programs and licences.
So once more, a big thank you to all of you!
Case closed.
Greetings from Finland as well, have a nice spring!

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I hope you find the technician, :)
by MarkFlax Forum moderator / March 14, 2007 6:34 AM PDT
In reply to: XP OEM problems

Spring is early here in the UK.

Good luck, and thanks for posting back.

Mark

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". I also do have the XP on a CD with MS holograms etc."
by R. Proffitt Forum moderator / March 12, 2007 11:40 PM PDT
In reply to: XP OEM......

I have never had a problem reactivating said version. Mind you I have had to call it in but Microsoft never refused to issue a new CDKEY or help get it going. Some complain about the call in but I can't tell what your end result was.

Bob

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