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General discussion

XP lost disk space - not solved by chkdsk, cleanup or defrag

Jun 25, 2007 6:49AM PDT

I run XP on a 40GB drive on IBM Laptop. Disk management shows two partitions -FAT 3.9GB labelled 'IBM Service' and NTFS 33.3GB labelled C: and when I look at 'My Computer', C: lists as 33.3 GB with 6.2GB available. So far, so good. That would indicate about 27 of my 33 GB are used.

But various 3rd party disk analysis tools keep showing total used disk at 17GB. For example: JDiskReport, DiskSpacePlus and SequioaView. Why the discrepency - am I really missing 10GB somewhere? Chkdsk /f hasn't found anything.

Suggestions, pls?

Discussion is locked

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File size vs. disk use
Jun 28, 2007 9:07AM PDT

The amount of disk space used, as shown in Disk Properties, and the total file sizes, as shown by JDiskReport, should not agree -- these are reporting two completely different things. If you examine the JDiskReport, you will find no reference whatsoever to the amount of disk space actually used; similarly, Disk Properties makes no reference to file sizes.

Two factors come into play here. First, because files must be stored in an integer number of clusters, they always use more space than their actual size (unless the file just happens to be an exact multiple of the cluster size). For disks greater than 2 GB, NTFS uses 4096 bit clusters; thus a 1 byte file would use 4096 bytes of disk space, as would a 4096 byte file. This also applies to the last cluster af a large file. On the average, therefore, each file uses 2 kilobytes more disk space than the actual file size. If your laptop has about 70,000 files, quite typical, excess disk usage by files (called slack) would be about 140 MB.

Second, and more significant, is the fact that NTFS itself uses disk space to keep track of the files and their locations. NTFS reserves 12% of the disk space, 4 GB in your case, for its MFT (master file table). Not all of this is reported as used by Disk Properties; it includes any free space in the MFT in its report of free space. The bottom line is that for a system such as your laptop, you should normally expect between 3 and 4 GB difference between total file sizes as reported by JDiskReport, and disk use as reported by Disk Properties. That is indeed the difference on my laptop of size similar to yours.

You report about 10 GB difference -- and I find that hard to explain. The fact that three third-party utilities agree on file sizes makes me think that a check using the DOS dir command would also give the same answer. Could you have some software that "really hides" files -- not just setting an attribute bit thet JDiskReport reads and includes in the total? Some malware, I am told, hides itself very effectively and may not be counted.

On the other hand, could the disk usage reported by Disk Properties be wrong? You got the usage figure by subtracting free space from total capaciity. But Disk Properties reports usage also; were the three consistant, with the sum of use and free equal to the capacity plus or minus 0.1? Were the reported bytes consistant with the reported GB? (Divide the bytes by 1.07374 to get binary GB.)

Sorry I can't be more help at this time regarding the exceptionally large discrepancy. Please let us know if you find the cause or come up with additional information.

Frank

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XP lost disk space
Jun 29, 2007 8:32PM PDT

Frank - thanks - I will dig around some more and see what else I can find. I understand your points about some legitimate 'hidden' usage but 10GB seemed way too much. I will recaluclate and get back to you.

David

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Re: lost disc space
Jun 30, 2007 1:38AM PDT

There's a very well hidden folder 'System Volume Information' on your c:-drive. It's where System Restore stores old data. You can free that disc space by turning off system restore, then turn it on again.

10 Gb is much, but not impossible on an older system where you a lot of installs and uninstalls.

Programs I use to check where the used disk space is going: i.disc and clduw (both free downloads). Both show System Volume Information to be 0 bytes, but it sure isn't.

Hope this helps.

Kees

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XP lost disk space - SOLVED - it was IBM's backup sfw
Jun 30, 2007 7:08AM PDT

Frank and Kees

Thanks so much for the assistance.

It turned out to be IBM's Rescue and recovery sfw installed on their Thinkpad laptosp. See thread below re IBM issue.

David

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An IBM Issue...??
Jun 28, 2007 9:45AM PDT
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Re - An IBM Issue ???
Jun 29, 2007 8:35PM PDT

Grif

Thanks. Wow - I read the link that you pointed me to and that's a bit sneaky IMHO. Anyway - I will try a few things as Frank suggested to ascertain exactly how much disk is 'missing' and then may move on to try the fix you point to. I'll get back to you.

David

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YES - it IS an IBM issue. FIXED. Thanks
Jun 30, 2007 7:02AM PDT

Grif

Thanks - that was it alright but what a pain to get rid of the backups that had been sitting there since - none dated later than early 2006. I suspect they are in a folder RRbackups in the root of the C; directory but the only access to them is via the ThinkVantage tool, as you said..

At first, I couldn't delete them as I got a message saying I didn't have enough disk space for the operation - most ironic! After copying about 1GB off my disk to CD, the delete worked as you described - and as slowly as you described - 2.5 hours!

This has freed up 13.8GB of my disk. That's HUGE. Thanks again.

David