For instance, make, model, age, if it's in warranty, if you've cleaned the heatsinks with compressed air (hint: parts other than the CPU need to be cool too) ?
-> "no viruses are detected from my anti virus software"
Take another scan with HOUSECALL (use google.com to find) and tell how you keep SPYWARE off the machine.
-> What's running?
Some owners have installed P2P apps and such use is unsupportable.
please help. my laptop keeps crashing/shutting down. i think its to do with the temperature but the fan settings are set to maximum and a temperature utility is telling me it's not over heating and is only 35 degrees c. no viruses are detected from my anti virus software. all hardware components seem to be working. the crashes usually happen when i try starting an application or doing something a bit more demanding like saving etc. it's really important i solve this. i have assignments at uni due. thanks for ya time, tee.