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XP Home Problem: Start > All Programs Menu is Frozen

by wambui1 / January 27, 2008 10:57 AM PST


I'm having a very odd problem with Windows XP that started this afternoon. I did not install or do anything to my system, it just happened out of the blue.

The issue is when I go to START > All Programs, I am not able to click on any of the program folders to launch any programs. They are totally frozen and not accessible with my mouse.

The START menu programs are accessible, just the "All Programs" selections are not.

I admit to having a lot of programs, I thought maybe it was overload. So I went in to Documents and Settings > All Users > Start Menu and I re-grouped the programs into other folders to cut down on the space it took up. This did not help.

I had a lot of things on my desktop and I cleared all those to another drive. Did not help.

Started in Safe Mode, and had no problem at all accessing the START > All Programs area. They worked just fine in Safe Mode. Not sure what this says, but I'm sure it might give someone with more expertise a hint? (I hope so anyway!)

System Specs:
Microsoft Windows XP - SP2 (up to date)
AMD Athlon 64 X2
Dual Core Processor 4200+

If anyone could shed some light on this for me and help me get back the ability to access my programs from the START menu, that would be wonderful!


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Should Mention...
by wambui1 / January 27, 2008 10:59 AM PST

I should also mention that yesterday I did a deep full scan with AVG Anti Virus of both of my drives and it's clean. I also ran an a-Squared anti Malware scan and it was also clean. So i don't think this is a virus, unless it's a new and really sneaky one!

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Re: XP Home Problem: Start > All Programs Menu is Frozen
by Tufenuf / January 27, 2008 3:47 PM PST

wambui1, Go to Start/Run and type or copy and paste:

regsvr32 /i shell32

Click OK

Restart your computer

Note that the spacing is important.


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by wambui1 / January 28, 2008 9:16 AM PST


That worked like a charm.

How did my registry get all messed up to cause that error? Maybe I should get a utility to help?

Thank you so very much!

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Hmmmm, it's happening a lot now
by wambui1 / February 3, 2008 5:38 AM PST

Hi Tufenuf!

Strangely, this problem is happening a lot today. The fix you gave me is also only working intermittently.

I'll run it, shut down and come back up and the problem is still there. Or I'll run it, shut down and it will only work for a few minutes and the start menu freezes again.

What could be causing this problem?


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