Hello. I have a tough problem here with helping out my friend, which I hope someone would be able to help.
One day, when my friend starts his computer, he only sees his wallpaper coming up but a blank desktop. Soon after, a message says "browseui.dll could not be found." and advised him to reinstall Windows. He did, but he installed the new Windows XP Home on a different folder. Now whenever he starts up, he can choose to go to his new XP Home or his old XP Home (which isn't working)
So now he has two folders in Documents and Settings, let's call it OLD and NEW. At the new Windows XP Home, he tries to access his old files in OLD. But access is denied.
I suspected a problem with user rights, so I tried using CACLS.exe. So I managed to get access to the OLD folder. Inside the OLD folder, I am trying to regain access to the My Documents etc., but using CACLS doesn't work. No matter what I try, I will get Access Denied.
So I tried using XCACLS.exe, this time using the /G [username]:OF parameter. Still Access Denied.
When just trying to list the user rights on XCACLS.exe, apparently there are completely no rights in the My Documents. (Unlike in the OLD folder, where you will have NT AUTHORITY\SYSTEM and USERNAME\User)
So I tried using Safe Mode for his new XP Home, went to Security. At the My Documents again, there are again completely blank (unlike in OLD folder where u have SYSTEM, Creater Owner etc.) I tried to add the SYSTEM and the likes but everything will be greeted by a "Access Denied".
What do you think I should try next?
Ohh yes, before I forget, when I ask him to go to the Old XP Home, and used CTRL+ALT+DEL, Run, cmd, and asked him to go to My Documents under OLD, he can view all the files there (files intact). I tried using CACLS.exe *.* /E /T /G [username on New XP Home]:F but it will say "domain not present".
(I am also thinking of going to the old system and fix the browseui.dll problem instead by just replacing the file, but I am not sure if it will be so simple. By saving the Old XP Home, it means that the folders and files under OLD will be saved I presume)
I hope this makes sense... but what would you think will be my best course of action? He has some files which he did not back up, so it will be good if we can salvage the old documents.