mbcowan, Make sure that the Help and Support Service is running. Go to Start/Run and type in: services.msc From there scroll down to Help and Support and make sure the service is set to Automatic and is Started. More possible solutions under the letter "H"-"Start Menu/Help and Support doesn't work" at the link below.

http://www.kellys-korner-xp.com/xp_abc.htm

Tufenuf