mbcowan, Make sure that the Help and Support Service is running. Go to Start/Run and type in: services.msc From there scroll down to Help and Support and make sure the service is set to Automatic and is Started. More possible solutions under the letter "H"-"Start Menu/Help and Support doesn't work" at the link below.
I upgraded from ME to XP, everything seems to work fine except can't access the help file. One utility file ("Belarc") I use reports the "help-assistant" account is "disabled".
Any suggestions about how to get to the help file.
If I can't get the help file to work, is there another way to create restore points and do restores?