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XP freezes in long repetitive ops like Spybot, Norton, House Call...

by dromel / March 30, 2004 2:14 PM PST

XP freezes in long repetitive ops like Spybot, Norton Virus scan, House Call and Norton Ghost (disk clone)
Total freeze! Must unplug to reboot. All these progs run almost exactly 51% of total files before lock up and always seem to hang up in the same place.
Problem was first encountered around time of SpyBot update download problems last week (3-22-04). System Restore will not work for some reason. Shut it down, rebooted, no change. Any thoughts??

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Questions

How much RAM?
CPU?
Other programs running while you scan?
Is this a new phenomenon?
Can you run these scans in safe mode?

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Re:Questions
by mcorey777 / March 31, 2004 3:17 PM PST
In reply to: Questions

327,000

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SWAG.
by R. Proffitt Forum moderator / March 30, 2004 9:52 PM PST

Answer Larry's questions first.

But my thought here is that I've encountered this and finding the illegal filename took a little digging. Before we go digging, let's do the simplest step and run DISK CLEANUP. I check all the boxes except compress old files. If you don't want to wait for XP to test compressing old files, read http://support.microsoft.com/?id=812248

If that doesn't help, then here's how I find illegal filenames.

1. The CHKDSK test. Open a command prompt and type CHKDSK /F Answer Y(es) and reboot. A test will be performed.

2. If that didn't fix it, then I have to open explorer, select a disk and right click, properties. At the bottom of the dialog is a checkbox "Allow Indexing Service..." If it's checked, uncheck, if checked, check it and remember that after we are all done later to set it as you wish!

Click Apply and another dialog box appears. Check off the all files and subfolders and click OK.

IF there is a bogus filename, this usually causes it to be found. If it's in a temporary directory, dispatch (delete) it and be done. Something else? Check back here.

Bob

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Re:XP freezes in long repetitive ops like Spybot, Norton, House Call...

freezeson my sharedfolder

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