It appears to be a longer password but the reality is, the added ***** are fake. I was told it has something to do with security.
Now why the connection isn't working? Have you looked up the error message? Have you contacted her ISP?
I am setting up a new computer for my mother-in-law and setup a new internet connection with the dialup phone number to the ISP - her user name and her password. When the connection is attempted I get an error 169 incorrect user name and password. I go back into setup and in the password field are 16 characters shown where her original password was only four characters. I change the password back to the correct password and enter ok and exit - I go back into setup to check it and this phantom 16 character password is back.
Does anyone know what is happening here?